In Swieqi, the internet system went down on Monday morning, once again. After several calls I was told that two hours later it would be back... It did not.

Calling once again, I was told it does work and when I insisted it did not, the explanation was unbelievable: Your light bulb has gone.

Then, the usual... switch your modem off... After I insisted there was no connection, I was told, after at least 15 minutes of arguing with them, that they have just checked the wrong modem!

When I wanted to speak to somebody in charge I was put on hold for over 10 minutes till I decided to call back myself. I have never heard any so-called customer care person like the one who took the call: They cannot do anything; they do not care.

They never give any time indication and they cannot give any explanation why it is down every single month. They do not care if people working with internet are losing money, etc. And, worse, because they had no explanation to give, they eventually hung up on me!

I have never ever heard anything as bad. Do those people know what customer care means? It is about time the managers of that company do something about their poor service and, more specifically, about the inappropriate answers and treatment they give customers.

They pester you every day or nearly to offer you new services you do not need but they are unable to properly provide the ones already on.

After all, they may one day realise they exist because customers are paying for a service they ought to provide.

As for the television, it should be called, Melita the Repeater.