Gus Dolding decided to write a poem to complain when low-cost airline Norwegian charged €120 for an incorrectly booked passenger name - and his creativity paid off. He fumed:
"Is it hard to operate with decency?
To cooperate and offer leniency?"
Norwegian responded with a poem of its own, admitting that its 'vision was sometimes blurred' when it charged for 'Bill Edward Gabriel' to be changed to 'William Edward Gabriel'. It replied:
"... Fear not, because
We do not throw anyone under a bus
Especially not a person like you
Since diamonds in this world are so few"