Gus Dolding decided to write a poem to complain when low-cost airline Norwegian charged €120 for an incorrectly booked passenger name - and his creativity paid off. He fumed:

"Is it hard to operate with decency?
To cooperate and offer leniency?" 

Norwegian responded with a poem of its own, admitting that its 'vision was sometimes blurred'  when it charged for 'Bill Edward Gabriel' to be changed to 'William Edward Gabriel'. It replied:

"... Fear not, because
We do not throw anyone under a bus
Especially not a person like you
Since diamonds in this world are so few"

 

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