I have to agree with correspondent Stephanie Scerri (December 17). Melita should fix the services they currently offer before embarking on new projects. It is not surprising that regular letters appear in this newspaper. I have been a loyal customer for many years, and pay yearly in advance, and therefore expect that what I have paid for I will receive. Over the years I no longer receive Manchester United channel and some other programmes that I have forgotten about.

Recently, I discovered that on my analogue reception I have lost nearly all the channels, which I had paid for in advance. When I complained, the answer I received was that they are being removed all over Europe, and that they are included free with my main digital reception. Shouldn't I receive some compensation? Never, not with Melita.

In fact, quite the opposite, they recently added a channel "Melita More", which means pay more.

What about sports channel, for which we pay extra? All summer we never viewed the Olympics, US Open or Wimbledon tennis or all the athletics around Europe.

When I asked customer service, the reply I received was, you can stop sports channel any time when there is nothing on. Yes, and then re-connect it, at a charge.

All we get is repeats. Last Wednesday must have been special. On Melita Sports 1 and Melita Sports 3 we were shown a repeat of Napoli vs Lecce at the same time!

With the competition on the market I am surprised that this company does not respect its existing customers. Soon there may not be many left.