Last December I complained, regarding a tin of chocolate, to Victor Zarb, sales manager, Paolo Bonnici Ltd of Marsa.

I gave him the tin for further investigation from their end and after a few weeks I was informed by Mr Zarb that although the product was in perfect condition, the packaging was not.

I would like to thank Mr Zarb for his personal interest in my complaint, keeping me informed of the results, and offering me a replacement for my chocolate.

This is what I call customer service. (Joseph Spiteri)

I compliment Mr Zarb on having made such a positive impact on Mr Spiteri with his customer orientation. He is indeed an asset to Paolo Bonnici Ltd.

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