Microsoft Dynamics CRM 3.0, the anticipated new customer relationship management solution for small business, midsized companies, and large enterprises, is now available.

CRM 3.0 is a complete suite of powerful marketing, sales and service capabilities, all with a familiar, consistent user experience, based on Microsoft Office and Outlook. Extensive new configuration, customisation and integration capabilities make it easy for customers and partners to deploy highly tailored solutions that drive measurable business results and offer a low total cost of ownership.

The product is offered in Professional and Small Business editions, and is available immediately in English worldwide. It will be released in 20 languages in the coming months.

"Microsoft Dynamics CRM 3.0 delivers a major breakthrough in the Customer Relationship Management marketplace," Jumana Helal, Microsoft Business Solutions manager in Microsoft Eastern Mediterranean, said. "It addresses the key CRM needs of businesses around the world: strong user adoption based on a great user experience, powerful workflow that drives consistent business processes, and a flexible platform based on a stable, secure and dependable technology stack."

CRM 3.0 is built to address the three key challenges that determine the success or failure of most CRM initiatives: user adoption, business fit, and total cost of ownership. CRM 3.0 :

¤ works the way you do by driving high user adoption, delivering roles-based CRM capabilities within a native Microsoft Office and Outlook experience. Users can choose to use a rich Outlook client or access the system through a browser-based client or mobile device.

¤ works the way your business does, easily adapting to the company's unique needs. Powerful event-driven workflow capabilities ensure consistent process execution across the organisation.

¤ works the way technology should, reducing total cost of ownership by offering a highly flexible, configurable platform built on Web services and other standard tools and technologies.

Microsoft CRM 3.0 is already being deployed. The product is available through Microsoft's standard volume licensing programmes and the specific price will depend on the licence programme in use.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.