We would like to assure Doris Cusens (The Sunday Times, November 2) and all clients that Malta Post operates on what is known as a J+1 basis with both local and incoming foreign mail. This means that all mail is delivered on the following day.
Reference can also be made to the documents 'MaltaPost plc's universal service obligations - accessibility, daily delivery, provision of information decision notice and response to consultation paper' and 'Quality of service (QOS) targets to be achieved by MaltaPost plc - Decision notice and response to consultation' published on September 10 and December 6, 2007, by the Malta Communications Authority. These documents can also be found on the MCA's website www.mca.org.mt. The targets have been consistently exceeded.
Should your correspondent experience any further mail delays, she may contact Maltapost's Customer Care Department on 2596 1800 or e-mail info@maltapost.com.