Lately Go plc offered new packages which include 200 free minutes of peak time calls. Having received the bill for November, I checked it out against my itemised bill on Go's Web4me site.

Not surprisingly, I found out that I was only allowed 168 minutes 37 seconds of free calls. I enquired about this shortcoming and mailed them data extracted from their own website to support my claim.

Instead of acknowledging the error they sent me a free full itemised bill which further confirmed my earlier findings. They completely failed to acknowledge the error and much less to revise my bill. Given that such errors could be universal I had no option but to write to The Times and bring the whole issue to the attention of all.

The Information and Consumer Affairs Directorate at the Ministry for Competitiveness and Communications should delve into the matter (not my bill) seriously. Come to think of it, Go are connected to the people who are going to build our SmartCity. Smart indeed.

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