Complaints relayed to the Malta Communications Authority continued a downward trend during the last six months of 2016, official figures show.

In total, the MCA received 102 complaints from subscribers of telephony, Internet, television and postal services, 95% of which were addressed within 20 working days.

The authority also received 235 enquiries.

As part of its end-user protection function, the MCA manages a complaints-handling mechanism which users can resort to in the event that they are unsatisfied with the redress provided by their respective service provider.

Quality of service issues topped the list of complaints received throughout the first half of 2017. In total, 17 cases were reported, with faults being the most common type of complaint.

The MCA also received 27 complaints regarding billing issues.

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