As part of AX Holdings' ongoing training programme, the executive management of The Palace, The Victoria and Suncrest Hotels recently attended a three-day training programme aimed at achieving excellence in customer service.

The training focused on a number of areas, including accelerated techniques and state-of-the-art technologies for better leadership and communication abilities.

The training also covered specific skills aimed at empowering leaders and their respective teams in the various functions of hospitality. Using such skills and other creative solutions will help enhance customer satisfaction and hospitality.

Speaking about the programme AX Holdings head of administration and human resources Nicholas Saliba said training is an ongoing process. Since the group is involved in the hospitality industry, customer skills training is an integral and core subject. Employing more than 500 employees, the company gives considerable importance to training across all levels of personnel, from top executive positions to the lowest grades.

Training was conducted by Esmeralda Micallef Zarafa, head of New Training Dynamics, which forms part of STC Training Centre.