Arms Ltd said today that it welcomed  improvements in its services which were recognised in a report issued yesterday by the National Audit Office and promised to do even better.

The report had focused on the setting up and the operations of Arms and pointed to a number of factors affecting efficiency.

in its reaction, Arms Ltd said it will be studying the report in detail and will be targeting the areas in which the Auditor General called for further improvement.

"Arms appreciates that certain aspects of its service were not adequately provided for during 2010. Nevertheless Arms is pleased to note that the report highlights major improvements and positive initiatives which have been registered during 2011 by our company. In essence the report highlights the large improvements in billing and customer waiting time to be serviced, as well as provides indication of areas where Arms can further improve its operations," the company said.

It noted that the positives noted by the auditor included   the launch of several on-line services through a new website www.smartutilities.com.mt, the opening of a new Customer Care Centre at Blata l-Bajda, the success of first trials and implementation of end-to-end smart billing in Mdina, Manikata and Zurrieq, and the 6% interest paid back to customers with high estimates.

http://www.timesofmalta.com/articles/view/20111109/local/audit-report-faults-data-input-customer-care-at-arms-ltd.393037