This is Lino Apap's letter to Kenneth Abela, which positively concludes the Aplan case: 'Thank you once again for your last e-mail and for your patience. We have received the required information from our counterparts at Siemens and the offer is this:

'We can supply a brand new microwave oven to replace your appliance.

'Siemens have also offered us this model at a special price of €800 instead of its normal price (€1,025). The product will also be covered by Aplan's seven-year guarantee on parts and labour.

'I hope you will find this arrangement satisfactory. However, should you require further assistance, do not hesitate to revert.' (Lino Apap, general manager, Aplan Ltd).'

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