• Retailers are under no obligation to give a refund if there is nothing wrong with the goods being returned.
• Legally, a refund can only be requested when repair or replacement are not possible or may cause a significant inconvenience.
• The proof of purchase may be necessary to claim one of the legal remedies.
• We should ask shops whether they have a refund policy applicable to customers changing their mind before finalising a sale.
• Once we enter into an agreement with a shop, this becomes part of our sales contract.