• Retailers are under no obligation to give a refund if there is nothing wrong with the goods being returned.

• Legally, a refund can only be requested when repair or replacement are not possible or may cause a significant inconvenience.

• The proof of purchase may be necessary to claim one of the legal remedies.

• We should ask shops whether they have a refund policy applicable to customers changing their mind before finalising a sale.

• Once we enter into an agreement with a shop, this becomes part of our sales contract.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.