We recently had a very good holiday but our departure on February 26 was spoilt by a very rude passport official.

We presented our passports with a “hello” but in response we didn’t even get any eye contact, just a miserable man looking down. When we didn’t get any response he just pointed at a sign that informed us that he also wanted to see our boarding cards. He didn’t say anything! He processed our passports and almost threw them back at us without any word or eye contact.

He should understand that he is representing Malta and should be polite and courteous.

In Malta, we received great customer service, always a smile and friendly conversation. Then we faced Mr Miserable!

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