Whoever said that there isn’t any good customer service in government offices should visit the passport offices at the Evans Buildings in Valletta.

I am a resident of Abu Dhabi (UAE) and had a problem regarding my daughter’s passport.

It was such an incredible experience where all the staff (all meaning all, even the gentle female security guard) went out of their way to make sure that the impossible was made possible to ensure that our problem was sorted.

This is not my first exper-ience of their good services as even last year I was helped with another problem, again in such a kind and gentle manner. The staff at this office should serve as a role model to all government employees.

I would again like to thank these dedicated and kind people for helping us . One might think it may be their duty but I can guarantee that they really went out of their way to help. Thanks and God bless you all.

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