Although my ‘smart’ meter was installed from the very start, ARMS still needs to work on estimates from time to time. But what estimates!

A recent bill I received elicited a “disgraceful” exclamation in my protest letter; after over two weeks it remains unanswered.

For the previous 27 weeks my registered electricity consumption had been 4677 units, averaging 173 per week. However, the estimate of ARMS for the six-week period that followed was pitched at 2604 units, i.e. 434p.w. In financial terms, I was over-billed by €700. Innovative financing, forsooth.

ARMS’ only e-comment: do not worry because eventually it would be refunded. Perhaps some six months from now.

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