I refer to the letter Air Misery by Joseph Lovatt (July 10).

The airline has refunded Lovatt the full fare and taxes for the Gatwick flight that our call centre agent had cancelled by mistake.

As a gesture of goodwill, we have also refunded him for the double booking he made in error through our portal.

The other booking made through our website for travel on May 31, 2013 was not completed for travel to London Gatwick but booked to London Heathrow on flight KM107.

This itinerary was confirmed by the client at the time of payment and this booking was also sent to him via e-mail.

Changes to itineraries that include changes of destination are subject to a rebooking fee.

A reply explaining the above was sent to the customer through the post on July 5.

We hope that this clarifies any misunderstanding and we sincerely regret any inconvenience.

Air Malta customers may wish to note that the airline is testing a new Manage My Booking facility currently available on its new website www.airmalta.com.

Customers who book through the airline’s portal are now in a position to change the flight travel dates, select their seats onboard, change any passenger details and also pre-pay extra baggage through the site.

We believe that this new service will offer clients added flexibility and convenience to make changes to their bookings from the comfort of their home or office. This new feature will be officially launched in the coming days.