• Regardless the cause of the delay, the airline is legally obliged to provide passengers with assistance.
• When a flight is cancelled, besides to care and assistance passengers are also entitled to financial compensation.
• When flights are cancelled passengers are also entitled to a refund of the flight ticket or to alternative transport to reach their final destination.
• Financial compensation does not apply if cancellation was caused by extraordinary circumstances.
• When a flight is overbooked, airlines must first seek for volunteers before passengers are denied boarding.
• Passengers who are denied boarding due to overbooking are entitled to assistance and compensation.