Telecoms provider Melita is promising to answer calls to its customer care centre in one minute from the time customers choose the option to talk to a customer service representative. Otherwise, customers will be offered a call-back option as soon as a customer service representative becomes available.

Information about the average call waiting time to reach Melita’s customer care centre for the previous week will be uploaded on the company’s website. Melita said it is the only telecoms provider in Malta to publish its customer care centre response times.

“Our customers have given us very important feedback about the time it takes to reach our customer care teams by phone. We listened to these comments and we worked hard to improve the performance of our customer care centre. We will continue working hard to satisfy our customers’ expectations and to serve our customers better,” said Darko Popovic, head of Customer Care at Melita.

A few days ago, the company also launched another way for customers to reach Melita more efficiently. Melita’s Live Chat customer service on the company’s website offers an immediate messaging platform, similar to Facebook Messenger, What’s App or Skype services.

A Melita customer service representative is available to assist customers with their queries via the online Live Chat service from Monday to Friday between 8am and 5pm.

For more information about Melita services, products or features, visit the website below.

www.melita.com