I have been e-mailing and speaking to representatives of Melita plc for quite some time regarding an erroneous debit by them to my bank account. I have been assured both verbally as well as in writing that this was to be corrected in the October debit.

On October 1, I received the electronic statement which showed that the erroneous charge was being corrected. To my dismay, notwithstanding Melita’s verbal and written assurances also confirmed by their October electronic statement, my bank account was debited without the charge having been adjusted.

Although the erroneous charge is a trivial amount, I referred the matter to the Malta Competition and Consumer Affairs Authority as I feel that someone in authority should ask Melita plc to pull up their socks. We hear of so many disillusioned Melita customers complaining about Melita’s service.