I must end this week's column on a positive note. Here follow two brief letters that positively conclude the case involving Noel Farrugia of Brittannia Services Ltd and Lewis Ross (the consumer).

Mr Farrugia wrote:

'Further to your letter, I would suggest we meet at my office to settle your complaint in the best interests of all. You are kindly requested to call me and fix an appointment. I wait to hear from you.'

Mr Ross wrote:

'I am pleased to inform you that the complaint my wife, her sister, and myself had with Britannia Services Ltd has now been settled. Therefore no further action is needed.

'We were adequately compensated and are now happy to forget the whole incident. We wish to thank you and send our best regards.'

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