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Consumer Affairs

  • CCT decision – unsatisfactory car repairs carried out

    A consumer took his car for repairs at a car repair company. The car in question was overheating and needed to be fixed. The mechanic changed the car’s fan switch. However, the problem was not resolved as the car kept overheating. Every time the...

  • Weekly advice

    ▪ When a flight is delayed for two hours or more, airlines are obliged to take care and help passengers while waiting at the airport. ▪ Adequate refreshments must be provided and also the possibility to make two free phone calls or send e-mails...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Has your booked holiday been changed?

    Has your booked holiday been changed?

    When you purchase a package holiday from a travel agency, the latter is legally obliged to provide you with all the services agreed with in the contract of sale. If this does not happen, then the agency must provide suitable alternative...

  • Encountering car problems

    Q: Less than a year-and-a-half ago I bought a second-hand car from a renowned dealer in Malta. The car was manufactured in 2010 and imported from Japan. It was sold to me with a 24-month warranty on engine and gearbox. A few days ago I noticed...

  • L-Għażla magazine

    The ninth issue of L-Għażla, the Malta Competition and Consumer Affairs Authority’s consumer magazine, has just been published and distributed in all households in Malta and Gozo. L-Għażla contains information on consumer-related issues, including...

  • Weekly advice

    ■ If a booked package holiday is significantly changed prior to the holiday, consumers must be given the possibility to cancel the booked holiday or opt for an alternative one. ■ When consumers experience changes while on holiday, the travel...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • 28 more medicines reduced in price

    28 more medicines reduced in price

    One of the objectives of the Office of the Consumer Affairs within the Malta Competition and Consumer Affairs Authority (MCCAA) is to oversee the prices related to medicines, by guaranteeing that medicines are priced in such a way as to be...

  • Damaged game controller

    Q: Over a year ago I bought a game controller for the price of €60 from a local seller. Since last week the controller is not charging properly. When I contacted the seller to complain, I was informed that controllers are not covered by any...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying an extended warranty? What to look out for

    Buying an extended warranty? What to look out for

    When shopping for certain products, such as an electronic product or a home appliance, consumers may be offered the possibility to pay an additional amount of money in exchange for an extended warranty. These guarantees provide an extended...

  • CCT decision: defective floor tiles

    A consumer bought floor tiles from a local company. Six months after the tiles were laid, the consumer noticed several stains on them. The consumer complained about this defect and asked the trader to supply him with new undamaged tiles and also...

  • Weekly advice

    ▪ Before purchasing an extended warranty, consumers need to check its benefits. ▪ Consumers should shop around to see what different sellers are offering with regards to standard commercial guarantees. ▪ A two-year legal protection applies to all...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Return of goods: may I ask for a refund?

    Return of goods: may I ask for a refund?

    As consumers we may find ourselves in situations where we buy a product and then we decide to return it to the seller and ask for a refund. Are we entitled to make such a request? Is our claim for a refund legally justified? When we physically...

  • Wedding dress order

    Q: Two days ago I went to a local shop to see some dresses for a wedding. I liked a specific dress and left a €120 deposit when I made the order. I was told that if I change my mind, I can exchange the ordered dress with another model. As soon as...

  • Extra charge for installation

    Q: I bought a new TV set online from a local seller. The TV set was delivered to me but not installed and set up. When I phoned the seller to ask for someone to help me set it up, I was informed that there was a charge. I feel that this charge is...

  • Weekly advice

    ▪ Goods physically purchased from shops cannot be returned or exchanged without a valid reason or unless agreed with seller before purchase was made. ▪ Consumers should inform themselves about shops’ return policies before concluding a sale. ▪...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...