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Consumer Affairs

  • Wrong curtains

    After seeing a special offer advertising free sewing of curtains when drapes are purchased from a particular shop, a consumer decided to take up this offer and went to the shop to choose the drapes. The consumer chose the material she liked, which...

  • Weekly advice

    • Sellers are only legally obliged to accept returns if the goods purchased are faulty. • When consumers change their mind or make a wrong buying decision, shops are only obliged to adhere to their promised return policies. • If we receive an...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile winners announced

    Service with a Smile winners announced

    The Malta Competition and Consumer Affairs Authority announced the winners of the third edition of Service with a Smile 2017 on December 7. This year the competition focused on five main categories of sellers. The Electronic Products and Household...

  • Can I ask for a refund?

    Q: Some time ago I booked a private tuition course for which I paid a €250 deposit. I recently paid the remaining balance, which amounted to another €425. I started attending the course but due to personal reasons I am unable to continue it. I...

  • Not allowed to use credit note

    Q: I would like to know if there is a rule regarding the expiry of credit notes? I have a credit note from a local shop which does not have an expiry date written on it. The only date there is, is the date when I returned the original product. At...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping for Christmas gifts? Rights and responsibilities

    Shopping for Christmas gifts? Rights and responsibilities

    With Christmas only a few weeks away it’s time to hit the streets and start our Christmas shopping. The purchase of gifts is undoubtedly the type of shopping which we need to be careful about, as it certainly involves an element of risk. The...

  • Scooter repair problems

    Q: I have a special needs scooter which I purchased from a local seller. Lately this scooter was consuming its battery charge rapidly. I know that the battery and the charger are not the problem because these were replaced last year and in fact...

  • Weekly advice

    • When shopping for gifts we need to ensure that any unwanted gifts can be easily exchanged or refunded. • Look out for sellers that adopt return policies that give us flexibility and piece of mind. • Besides knowing whether an unwanted gift could...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Online shopping: what are your rights?

    Online shopping: what are your rights?

    Now that the festive season is fast approaching, more people turn to the internet to order gifts. Apart from having a wider choice of products, offers and prices, consumers can do this from the comfort of their home, saving time and money.

  • Consumer Claims Tribunal decision – damaged suitcase

    A consumer purchased a travelling bag and its wheels broke off. The seller rejected the consumer’s claim that the bag was damaged, arguing that the damage to the wheels was caused by mishandling and not because the suitcase was defective. The...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Getting married? Your rights and responsibilities

    Getting married? Your rights and responsibilities

    It is not easy to plan the perfect wedding. Organising a wedding requires booking several services and products that involve the payment of deposits, signing of contracts and terms and conditions to read and understand. If booking problems are not...

  • Car’s central lock system faulty

    Q: A year ago I purchased a car from a local dealer. Recently the car’s central locking malfunctioned. It progressively got worse and now it stopped working completely. Since the car is still under warranty, I informed the seller about this problem.

  • Weekly advice

    ▪ Getting a good deal is not only about price. Negotiating the terms and conditions of the sales agreement is also fundamental. ▪ Any sales conditions agreed upon between the couple and the supplier should be clearly written on the contract of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying gifts this Christmas? Do your homework in five easy steps

    Buying gifts this Christmas? Do your homework in five easy steps

    Most of us are already thinking of what gifts to buy for Christmas. Before making a buying decision we usually think of different products our loved ones may like or need. If we have some time to spare, we may opt to visit different shops or even...

  • Commercial guarantees: what to look out for

    When promoting specific types of goods, sellers usually promise prospective customers commercial guarantees that commit to providing a free remedy should the product sold happens to be defective and hence requires repair or replacement. This...