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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to lodge a complaint

    How to lodge a complaint

    From time to time consumers experience problems with products or services purchased. Unfortunately, when this happens there are still quite a significant number of consumers who do not know what they need to do to lodge a complaint to be able to...

  • Check your domestic gas regulators

    Check your domestic gas regulators

    The MCCAA advises consumers to check gas regulators installed in their appliances, urging them to ensure that they are replaced by suitable new units after the time recommended by the manufacturer elapses. The manufacturers’ instructions should be...

  • Problems with shoes

    Q: Last April I purchased a pair of shoes from a local seller. A few days ago I wore them because it was raining. Unfortunately, my feet got wet as rainwater seeped through the material, even though I avoided stepping into puddles. I returned the...

  • Weekly consumer advice

    ▪ Knowledge on how to lodge a complaint helps consumers avoid unnecessary conflicts and lengthy disputes. ▪ Consumers are responsible to inform the seller about their complaint before proceeding with their claim through the Office for Consumer...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Digital content law

    Digital content law

    The term digital content refers to products available in a digital form, such as music and electronic media. The digital content does not have a tangible format; however, it is produced in a format which can be physically touched, for example, a...

  • Consumer Claims Tribunal decisions

    A consumer purchased floor tiles from a local supplier and after laying these tiles she noticed that some of the tiles were damaged. The main problem with the tiles was that some of the tiles were different in colour from the rest. To this claim...

  • Complaint about expensive drinks

    Q: I went to a cafeteria and ordered two small beers. When I went to pay the bill I thought it was quite high for only two beers, so I asked what the cost of each beer was. The cost was €3. I usually pay €1.50 for the same beer when I go to a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile launched

    Service with a Smile launched

    The Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority (MCCAA) has launched the third edition of Service with a Smile. Speaking during a press conference, the Parliamentary Secretary for Consumer Protection and...

  • Warranty query

    Q: I am interested in buying a laser printer from a local seller. When I asked for a quotation of the cost of the printer I noticed that the printer is only guaranteed for 12 months. Is such a guarantee legal? Isn’t there a compulsory two-year...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Cancelled flight? You may be entitled to compensation

    Cancelled flight? You may be entitled to compensation

    Ryanair’s recent announcement to cancel over 2,000 flights over six weeks has left thousands of passengers wondering about their legal rights. In view of these flight cancellations, earlier this week, the UK’s Civil Aviation Authority (CAA)...

  • Faulty fridge and guarantee

    Q: Two years ago I bought a kitchen with appliances that carried a four-year commercial guarantee. Recently the fridge stopped working. When I called to report the fault, the technician told me that the fault might be due to electricity problems...

  • CCT decision: defective boots

    A consumer, who purchased a pair of boots during sales, noticed that the zip of the left boot was defective at home. She did not notice this defect at the shop because she only tried the right boot on. When the consumer returned with the boots to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Volkswagen urged to finalise repairs on affected cars

    Volkswagen urged to finalise repairs on affected cars

    In a press release published on September 7, the European Commission announced that in collaboration with EU consumer authorities it sent a letter to Volkswagen’s CEO urging the group to swiftly repair all cars affected by the ‘Dieselgate’ scandal.

  • Technician’s fee: is it redeemable as a deposit?

    Q: I had an old fridge which was faulty. I called the company from where I originally bought it and requested a technician to come to my house to check the fridge and possibly repair it. Upon inspecting it, the technician informed me that to...

  • Shipping costs – should I pay for them?

    Q: I purchased a mobile phone and after seven weeks it stopped working. Since the phone was still under warranty, I returned it to the seller, who said that he needed to check it to verify that I did not cause the damage. Once it was verified that...