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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • 2017 Consumer Conditions Scoreboard: Trust in e-commerce increases

    2017 Consumer Conditions Scoreboard: Trust in e-commerce increases

    The EU recently published the 2017 edition of the Consumer Conditions Scoreboard. This scoreboard monitors and tracks progress on the EU Digital Single Market from a consumer’s perspective, showing a dramatic increase of EU consumer trust in...

  • Problem with evening dress

    Q: Less than a month ago I purchased an evening dress from a local shop that specialises in occasion wear. The cost of the dress was €255. It is made of lace with two layers of satin underneath the lace. I wore the dress for the first time two...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The summer sales are on – know your rights

    The summer sales are on – know your rights

    Once again the summer sales areupon us, with most shops around Malta and Gozo displaying bright discount signs to announce them. Sales give consumers the opportunity to buy the desired products at a discounted price. Buying during sales also makes...

  • Can I change my order?

    Q: A few months ago I requested a quotation from a local furniture supplier for a kitchen, living room and sofa. I was asked to pay a deposit to secure the price quoted for the kitchen. I agreed to this and paid a deposit of €640. I was given a...

  • Director general issues public statement

    Josephine Borg, director general (Consumer Affairs), has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), by means of which she identified and informed the public that trader Raymond Desira (ID No.

  • Weekly consumer advice

    • The sales season does not diminish or negatively affect consumers’ legal rights. • ‘No Refunds’ and ‘No Exchanges’ shop policies cannot be implemented by sellers in case of goods with a hidden defect. • When legal rights do not apply consumers...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Classifying and labelling chemicals

    The European Chemicals Agency (ECHA) is the driving force among regulatory authorities in implementing the EU’s groundbreaking chemicals legislation for the bene­fit of human health and the environment as well as for innovation and competitiveness.

  • Consumers’ rights when buying products not as agreed or described by traders

    The Consumer Affairs Act obliges traders to deliver to consumers goods that are in conformity with the description and specifications in the contract of sale. Goods purchased by consumers must also comply with the description given by the trader...

  • Weekly consumer advice

    • Goods bought by consumers should conform with the description and specifications agreed with the trader in the contract of sale. • Consumers must make sure that they have something in writing that describes the goods they are about to buy. •...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Common problems when buying furniture

    Common problems when buying furniture

    Complaints related to the purchase of furniture rank among the top five most common complaints lodged with the Office for Consumer Affairs. Problems encountered by consumers usually concern non-honoured delivery dates, deposits and damaged or...

  • Faulty diamond ring

    Q: Some time ago I bought a diamond ring. Recently I took it for cleaning at another jeweller who noticed that its diamond has a crack. I would like to know if I have the right to request the seller from whom I bought the diamond to replace it...

  • Changes in holiday price

    Q: A few weeks ago we booked a holiday with a local travel agency and paid a deposit. This deposit confirmed our booking for two triple rooms and a single room. When we went to settle the rest of the payment, the agency informed us that the triple...

  • Weekly consumer advice

    • Sellers are legally obliged to abide by the agreed delivery date. If not, consumers may opt to terminate the contract of sale. • Consumers should negotiate a reasonable deposit amount as usually the goods ordered are delivered weeks or months...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • ‘No return’ policies

    Q: I recently visited a retail outlet to purchase a mobile phone as a gift. Before concluding the purchase, I asked the salesperson about the return policy just in case the person receiving the mobile phone does not like the model. At this point I...

  • Consumer affairs director general issues public statement

    Josephine Borg, director general, Consumer Affairs, has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), by means of which she has identified and gave information to the public that Alu Care Mosta Ltd...