Consumer Affairs
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Consumer Affairs

  • Engraving on bracelet

    Q: Around three weeks ago I purchased a gold bracelet for my nephew who was going to be baptised within a couple of weeks. I selected the bracelet and asked if it could be engraved with my nephew’s name. The shop assistant confirmed that they can...

  • Weekly advice - October 28, 2018

    • Consumers should look out for bombastic advertising and before buying gather information about the advertised product or service. • Before concluding a purchase, goods should be checked for any apparent defects. Delivered goods must be inspected...

  • Disclaimer - October 21, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Organising your wedding? Rights and responsibilities

    Planning a wedding can be fun and exciting but it can also cause stress for the couple. To organise a wedding, the couple needs to make several bookings, such as hiring a photographer, booking a reception venue, catering, music, flower...

  • Reduction in medicine prices

    Reduction in medicine prices

    Parliamentary Secretary Deo Debattista recently an­nounced price reductions on 23 medicines and five medical de­vices. These include antibiotics, antidepressants, antihistamines, oral contraceptives and antifungals. The price of the penicillin...

  • Weekly advice - October 21, 2018

    • Couples need to shop around to find the services that best meet their needs. • Couples must clearly communicate their needs to the supplier before concluding a booking. • Before signing bookings, couples are responsible to carefully read and...

  • Disclaimer - October 14, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Your rights when defective products cause damages

    Your rights when defective products cause damages

    Defective products may not only worry us because they stop functioning and we cannot use them, but also because these products may also be dangerous to our safety or cause damage to our property. For instance, a defective cooker may catch fire and...

  • Doll not as described

    Q: I bought a doll from a local toyshop. Before buying it I checked its box to see what it does. On the box it was written that the doll says 15 phrases in two languages. Therefore, I decided to buy it. However, when I took the doll out of its box...

  • Weekly advice - October 14, 2018

    • When a product is defective and the defect causes damage to the consumers’ health or property, consumers may claim compensation from the manufacturer. • Consumers are responsible to gather evidence of the damage caused by dangerous goods. •...

  • Disclaimer - October 7, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Has your dry-cleaner damaged or lost your garments? Your rights...

    Has your dry-cleaner damaged or lost your garments? Your rights...

    When we take a garment or fabric for dry-cleaning, the trader providing the service has legal obligations towards us if the item in question is damaged by the process or not properly cleaned – even though the dry-cleaning company puts up signs or...

  • Public statement by consumer affairs director general

    In a public statement issued in accordance with article 8 of the Consumer Affairs Act (Cap.378), Josephine Borg, director general, Consumer Affairs, said that Wayne Cassar of Breeze Express Ltd, has not honoured the decision delivered by the...

  • Weekly Consumer Tips - October 7, 2018

    • When a service is not provided as expected or agreed, traders are legally obliged to provide consumers with a remedy. • When garments are damaged during dry-cleaning due to wrong care labels, the original seller of the garments is responsible to...

  • Disclaimer - September 30, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Need new furniture? Know your rights and responsibilities

    Need new furniture? Know your rights and responsibilities

    Buying furniture is expensive. Hence such purchases need to be made with care and responsibility. It is important that we consumers make informed buying decisions and take precautions to avoid unnecessary problems and hassle. To make sure we are...

  • Mobile phone damaged during repair

    Q: I recently purchased a new mobile phone but after a few weeks I had to take it  back to the seller because it had internet problems. The seller kept the mobile phone to have it checked by his technicians. When the mobile phone was fixed I went...

  • Weekly consumer tips - September 30, 2018

    • When shopping around we should not only compare prices but also conditions of sale and quality of products. • As consumers we should ensure that the deposit we pay is a reasonable percentage of the total price. • Before we place an order we...

  • Disclaimer - September 23, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Is it fair? Know your rights when misled by sellers

    Is it fair? Know your rights when  misled by sellers

      Consumers sometimes purchase products or services and feel that the seller has not been completely honest during the transaction. They may, for instance, feel pressured into making a buying decision or after the purchase realise that they have...