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Consumer Affairs

  • Information session on CE marking and RAPEX

    Meusac and the Malta Competition and Consumer Affairs Authority will be organising an information session on the ‘CE Marking and RAPEX’.   The affixing of the CE marking to a product means that the product has been assessed to meet the essential...

  • Damaged furniture and property during delivery

    Q: I recently had some furniture delivered to my house. The delivery people dropped a flat-packed bookcase on my marble stairs. When I opened it, I noticed it was damaged. One of my marble stairs was also chipped during the delivery. I immediately...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Extended warranties – better protection?

    Extended warranties – better protection?

    Getting the best value for money spent on products is the ultimate goal of all consumers. This goal is not achieved when we buy goods that after a while break down and we either have to fork out money to fix them or replace them. This situation...

  • Defective furniture

    Q: Around four months ago I purchased some furniture with a white gloss finish from a local seller. Recently I noticed that the gloss was peeling off. Another piece of the same type of furniture is scheduled to be delivered soon. The furniture...

  • Weekly advice

    ▪ Before buying an extended warranty we should inform ourselves on the benefits the warranty offers. ▪ Consumers should weigh the cost of the extra guarantee against the cost of replacing the item or repairing it outside the guarantee. ▪ The law...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Returns – should we accept a credit note or ask for a money refund?

    Returns – should we accept a credit note or ask for a money refund?

    Sometimes we find ourselves in situations in which we need to return to the seller the goods we purchased. In such situations we may not know what remedies we may be entitled to. Should we accept the offered credit note? Are we entitled to claim a...

  • Consumer Affairs director general issues public statement

    The director general, Consumer Affairs, Josephine Borg, has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), in which she said that Pierre Camilleri of Aqualux has not honoured the decision delivered by...

  • Solar panels not delivered

    Q: Five months ago I ordered solar panels from a local seller, who assured me that these would be delivered to me and installed on my property within one month. Unfortunately, to date, these solar panels have neither been delivered nor installed.

  • Weekly consumer advice

    ▪ Credit notes should not be offered when consumers are legally entitled to a money refund. ▪ Company policies can neither diminish nor take away consumers’ legal rights. ▪ When consumers change their mind about a purchase, sellers are not obliged...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Our responsibility before signing a sales contract

    Our responsibility before signing a sales contract

    Who reads the terms and conditions of a sales contract before signing it? We all should but, in reality, only a few people actually read contracts. Unfortunately, we only read a contract when we encounter a problem and want to double check what we...

  • CCT decision – damaged mobile phone

    Eight months after purchasing a mobile phone for €345, the consumer realised that the phone was not functioning well. The consumer reported the problem to the seller who, upon seeing the phone, informed the consumer that if it came into contact...

  • Weekly advice

    ▪ It is our responsibility to carefully read contract clauses before signing standard contracts. ▪ Contract clauses that diminish our consumer rights are considered unfair and hence are not legally binding. ▪ No terms can prohibit us from...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Counterfeit products: What are they? What are our rights?

    Counterfeit products: What are they? What are our rights?

    Within international, European and national legislation, one can find various definitions for counterfeit products. The EU Regulation (EC) No 608/2013 defines counterfeit products as goods that are the subject of an act infringing the trademark...

  • Increased shipping charge

    Increased shipping charge

    Q: I ordered some products from the UK that the seller was not able to ship to me in Malta. To get these pro­ducts I had to arrange shipment through a local freight company. Prior to concluding the purchase of the products I got a quote from a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Commission proposes stronger rights, more effective enforcement

    Commission proposes stronger rights, more effective enforcement

    Last Wednesday, the European Commission adopted the New Deal for Consumers package. Through this proposal the Commission commits to strengthen EU consumer rights and enforcement by ensuring that all European consumers fully benefit from their...