Consumer Affairs
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Consumer Affairs

  • Has your dry-cleaner damaged or lost your garments? Your rights...

    Has your dry-cleaner damaged or lost your garments? Your rights...

    When we take a garment or fabric for dry-cleaning, the trader providing the service has legal obligations towards us if the item in question is damaged by the process or not properly cleaned – even though the dry-cleaning company puts up signs or...

  • Public statement by consumer affairs director general

    In a public statement issued in accordance with article 8 of the Consumer Affairs Act (Cap.378), Josephine Borg, director general, Consumer Affairs, said that Wayne Cassar of Breeze Express Ltd, has not honoured the decision delivered by the...

  • Weekly Consumer Tips - October 7, 2018

    • When a service is not provided as expected or agreed, traders are legally obliged to provide consumers with a remedy. • When garments are damaged during dry-cleaning due to wrong care labels, the original seller of the garments is responsible to...

  • Disclaimer - September 30, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Need new furniture? Know your rights and responsibilities

    Need new furniture? Know your rights and responsibilities

    Buying furniture is expensive. Hence such purchases need to be made with care and responsibility. It is important that we consumers make informed buying decisions and take precautions to avoid unnecessary problems and hassle. To make sure we are...

  • Mobile phone damaged during repair

    Q: I recently purchased a new mobile phone but after a few weeks I had to take it  back to the seller because it had internet problems. The seller kept the mobile phone to have it checked by his technicians. When the mobile phone was fixed I went...

  • Weekly consumer tips - September 30, 2018

    • When shopping around we should not only compare prices but also conditions of sale and quality of products. • As consumers we should ensure that the deposit we pay is a reasonable percentage of the total price. • Before we place an order we...

  • Disclaimer - September 23, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Is it fair? Know your rights when misled by sellers

    Is it fair? Know your rights when  misled by sellers

      Consumers sometimes purchase products or services and feel that the seller has not been completely honest during the transaction. They may, for instance, feel pressured into making a buying decision or after the purchase realise that they have...

  • CCT decision – defective wedding dress

    Q: A consumer purchased a wedding dress from a local seller for €839. During the reception, while the bride was dancing, she realised that the dress’ sewing was tearing apart around the zip. Luckily, the bride’s mother managed to temporarily fix...

  • Weekly consumer tips

    • Consumer legislation bans unfair and abusive trading practices. • A commercial practice is unfair if it is either misleading or aggressive. • Misleading commercial practices are normally the result of false or omission of important information...

  • Disclaimer - September 16, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delayed and cancelled flights – extraordinary circumstances

    Delayed and cancelled flights – extraordinary circumstances

    Having a flight delayed or cancelled is not an uncommon situation. Each year millions of European consumers experience flight delays and cancellations. When this happens, the best way to protect yourself is through knowing your legal rights. As...

  • International warranty query

    Q: I would like to buy a new TV set from Sicily. The television is being sold with an international warranty. However, a friend of mine who purchased the same brand of TV I am interested in buying told me that the Maltese agent is refusing to...

  • Extra bathroom tiles – who is responsible?

    Q: I have purchased a full bathroom set including tiles from a local supplier for €7,000. The bathroom set had two types of tiles. Upon order I agreed with the seller to order two extra boxes of each type of tile so that I have extra tiles just in...

  • Weekly advice - September 16, 2018

    • Air passengers are entitled to financial compensation if their flight is delayed for more than three hours or cancelled. • Financial compensation is waived when a flight is delayed or cancelled due to extraordinary circumstances. • Extraordinary...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Trust You Scheme: building stronger relationships between consumer and trader

    While one of the main objectives of the Office for Consumer Affairs is that of promoting and protecting consumer interests and welfare, simultaneously the office strongly believes that this objective is best achieved through encouraging better...

  • CCT decision – changes in terms and conditions

    A couple engaged a photographer to film and photograph their wedding day. After agreeing on the price to be paid for the service, the couple signed the contract of sale and paid a €400 deposit. On concluding the sales agreement, the couple made it...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...