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Consumer Affairs

  • Online shopping – stronger rights

    Online shopping – stronger rights

    A political agreement was reached between the European Parliament, the Council and the Commission to ban unjustified discrimination among consumers. European consumers are currently not being treated equally, as, often, when they try to shop...

  • One-year warranty expires

    Q: In December 2016 I purchased a mobile phone of a specific brand from a local shop. A few days before the one-year warranty expired, the it developed a fault and I took it to the brand’s repair centre. I immediately expressed my concern about...

  • Who should provide me with a remedy?

    Who should provide me with a remedy?

    Q: I purchased a part for my car from a local car seller. I took this part to my mechanic to install it but after doing so the part did not function as it was meant to. I therefore went back to the seller to report the defective part. The seller...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • When paying a deposit

    When paying a deposit

    Sellers often ask consumers to pay a deposit to confirm and conclude the purchase of a product or service. Such sales agreements are legally binding and both parties are obliged to abide by them. While on one hand the consumer is committed to pay...

  • Information session on Reach registration

    An information session for businesses that manufacture or import one tonne or more of a chemical substance from outside the EU was recently held by the Malta Competition and Consumer Affairs Authority’s Technical Regulations...

  • Same product, different prices

    Q: I bought an item of clothing from a shop for €18.50. While I was checking other shops in the same area I noticed that the same item of clothing that I had just purchased was offered for sale at €16. I would like to know if sellers are allowed...

  • Weekly advice

    • Sales agreements are binding and both parties are obliged to abide by them. • When consumers opt to cancel a sale they may face unpleasant financial consequences. • If a seller is unable to provide a product or service, consumers are entitled to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to avoid scams

    How to avoid scams

    Consumers are increasingly resorting to the internet for their shopping needs. While online shopping can be very convenient, unfortunately not all experiences are positive for the consumer. It is a fact that EU legislation protects consumers when...

  • Defective washing machine

    Q: A few days before the two-year commercial guarantee expired, the washing machine stopped working. I immediately reported the problem to the seller and requested that, as per guarantee, it is repaired free of charge. The company’s technician...

  • Weekly advice

    ▪ Before paying for a product or service online, consumers should make sure that they have detailed information about the trader and not just an email address. ▪ Safe and secure websites would include information on how a consumer can lodge a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Holiday contracts and problems

    Holiday contracts and problems

    Getting away from our daily routine and spending our deserved break visiting new and exciting places is something we all look forward to. Unfortunately, holidays are not always as perfect as we imagine them. Things go wrong and we end up...

  • Unwanted tickets – request for refund

    Q: I have purchased two tickets online to watch a show with my daughter. Unfortunately, after concluding the purchase I realised that my daughter and I have another commitment on that day. I therefore asked the online seller to refund me the price...

  • Weekly consumer advice

    • The travel agency is obliged to provide a solution when problems crop up during a package holiday or the holiday is not as agreed to when purchased by the consumer. • Upon presentation of relevant receipts, consumers may claim compensation for...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Credit notes: when should consumers accept them?

    Credit notes: when should consumers accept them?

    Upon returning purchased items back to the seller, consumers are often offered a credit note if they do not choose to exchange their items there and then. Often consumers are not happy with this solution and would rather return home with a cash...

  • MCCAA public statement

    Josephine Borg, director general (Consumer Affairs) within the MCCAA, has issued a public statement whereby, in accordance with Article 8 of the Consumer Affairs Act (Cap.378), she has identified that Dario Azzopardi (3Group) has not honoured the...

  • Registration obligations under Reach!

    Those manufacturing chemical substances or importing them from outside the EU may have registration obligations under Reach! If one has pre-registered substances that one manufactures or imports from outside the EU – above one tonne but not more...