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Consumer Affairs

  • Commercial guarantees: what to look out for

    When promoting specific types of goods, sellers usually promise prospective customers commercial guarantees that commit to providing a free remedy should the product sold happens to be defective and hence requires repair or replacement. This...

  • Weekly advice

    ▪ The protection sellers offer through commercial guarantees should provide more advantages than the protection offered by the law. ▪ Commercial guarantees are optional and given out voluntarily. ▪ Consumers must ensure that they are given the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer rights when buying goods or services over the phone

    Consumer rights when buying goods or services over the phone

    Telephone sales classify as distance sales which means that as consumers we have specific rights that we need to be aware of. A very important right that consumers have when making a purchase over the phone is that we can change our mind and...

  • Defective aluminium window

    Q. Less than a year ago I ordered an aluminium window with UV protection glasses. Recently, I noted that the window’s glass had a yellow line that crossed the window from one side to another. I spoke to the seller about this problem who told me...

  • Defective part – What are my rights?

    Q. I have a dehumidifier which truned out to be faulty after the guarantee expired. I sent it to the repairer to have it fixed and paid for the repair. After the repair the dehumidifier worked well for a few months. The repair involved the...

  • Weekly Consumer Tips

    ▪ The 14 days cooling off period applies to sales concluded over the phone as these classify as distance sales. ▪ The withdrawal period remains valid up to 14 days from the day consumers receive the product purchased or in the case of services...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • What to do when buying or using a gift voucher

    What to do when buying or using a gift voucher

    Very often we opt to buy a gift voucher and avoid the hassle of choosing gifts which might be inadequate for the person receiving them. Sometimes we are also the receivers of such vouchers. Whether we are buying or using a gift voucher we have a...

  • CCT decisions – malfunctioning washing machine

    A consumer purchased a new washing machine for the price of €675. Since the washing machine’s instructions were in Italian the salesperson verbally explained how the washing machine worked. However, eventually the consumer was provided with proper...

  • Weekly Consumer Tips

    • Always check the terms and conditions on how a gift voucher can be used before buying or using such a voucher. • If the gift voucher has an expiry date make sure that it is clearly written on the voucher. • We consumers are responsible to use...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to lodge a complaint

    How to lodge a complaint

    From time to time consumers experience problems with products or services purchased. Unfortunately, when this happens there are still quite a significant number of consumers who do not know what they need to do to lodge a complaint to be able to...

  • Check your domestic gas regulators

    Check your domestic gas regulators

    The MCCAA advises consumers to check gas regulators installed in their appliances, urging them to ensure that they are replaced by suitable new units after the time recommended by the manufacturer elapses. The manufacturers’ instructions should be...

  • Problems with shoes

    Q: Last April I purchased a pair of shoes from a local seller. A few days ago I wore them because it was raining. Unfortunately, my feet got wet as rainwater seeped through the material, even though I avoided stepping into puddles. I returned the...

  • Weekly consumer advice

    ▪ Knowledge on how to lodge a complaint helps consumers avoid unnecessary conflicts and lengthy disputes. ▪ Consumers are responsible to inform the seller about their complaint before proceeding with their claim through the Office for Consumer...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Digital content law

    Digital content law

    The term digital content refers to products available in a digital form, such as music and electronic media. The digital content does not have a tangible format; however, it is produced in a format which can be physically touched, for example, a...

  • Consumer Claims Tribunal decisions

    A consumer purchased floor tiles from a local supplier and after laying these tiles she noticed that some of the tiles were damaged. The main problem with the tiles was that some of the tiles were different in colour from the rest. To this claim...

  • Complaint about expensive drinks

    Q: I went to a cafeteria and ordered two small beers. When I went to pay the bill I thought it was quite high for only two beers, so I asked what the cost of each beer was. The cost was €3. I usually pay €1.50 for the same beer when I go to a...