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Consumer Affairs

  • Weekly advice

    • The new definition of package holiday now includes ready-made holidays from a tour operator, customised travel services bought from a single online or offline seller and linked travel arrangements when these are made within a 24-hour time...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Your rights when purchasing goods, services off premises

    Your rights when purchasing goods, services off premises

    Sales concluded away from a seller’s business premises, such as at a consumer’s home or in the street, are legally considered off-premises sales. Even purchases concluded on the premises after the trader has communicated with consumers when they...

  • Damaged mattress

    Q: Four years ago I purchased a mattress from a local trader. The stitching on one side of the mattress is becoming loose and due to this the mattress is practically collapsing. When I reported the defect to the trader, supporting my claim with...

  • Weekly consumer advice

    • Purchase of goods or services made off premises are regulated by a specific legislation that gives consumers additional rights and protection. • Off premises purchases are protected by a 14-day cooling off period that allows consumers to change...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Renting a car in an EU Member State

    Renting a car in an EU Member State

    It’s holiday season and renting a car is surely a convenient way to travel around in another country. However, car rental remains a source of complaint for a lot of consumers during and even after the rental period. In this article, we will have a...

  • Damaged eye frame during cleaning

    Q: I recently took my eye glasses for cleaning at a local shop that sells frames and glasses. Upon leaving my frame at the shop I made it clear that the frame is expensive and I don’t want it damaged during the cleaning process. The sales...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Products advertised with lifetime guarantee: the real benefits

    Products advertised with lifetime guarantee: the real benefits

    When we hear about a ‘lifetime guarantee’ most of us assume that the product is guaranteed for as long as we live. This prospect is undoubtedly very attractive to us as we believe that by buying goods with lifetime guarantees we are making the...

  • Different marble kitchen top

    Q: My partner and I needed to purchase a new kitchen top with a matching backsplash. We found a design we liked at a local supplier’s showroom, and since we liked it, we ordered it and paid a deposit. We made an appointment to measure the counter...

  • Weekly consumer advice

    ▪ A lifetime guarantee may not include everything consumers think that it includes. ▪ To know what a lifetime guarantee includes, consumers should request the seller to provide them with the guarantee’s terms and conditions. ▪ Consumers should...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How are consumer rights affected when shopping during sales?

    How are consumer rights affected when shopping during sales?

    A number of shops have already started putting up signs advertising reduced prices on their summer stock. Discounts and the prospect of saving money encourage consumers to buy more, sometimes even recklessly. Consumers need to remember that while...

  • Unsafe novelty lighters withdrawn from local market

    Unsafe novelty lighters withdrawn from local market

    The Malta Competition and Consumer Affairs Authority recently ordered the withdrawal from the Maltese market of a number of novelty lighters that were found being offered for sale. A novelty lighter is one that has a feature which makes it more...

  • Weekly consumer tips

    ▪ While consumer legal rights are not negatively affected by promotions or discounts that sellers offer from time to time, traders may decide to change their return policies during sales. ▪ Whether they were bought during a sale or not, goods must...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Always get a quote before buying a good or service

    Always get a quote before buying a good or service

    Before confirming a purchase, it is in consumers’ best interests to make sure they have all the necessary information about the product or service to be able to make an informed decision. Besides being provided with a detailed description of the...

  • Flag a concern

    To ensure more effective enforcement of the legislation that protects consumers’ interests and welfare, the Malta Competition and Consumer Affairs Authority (MCCAA) is offering consumers the possibility to actively collaborate with the authority...

  • Weekly consumer tips

    ▪ To make an informed decision, consumers must be provided with a detailed description of the product or service and its total cost. ▪ When comparing quotes, consumers should not only consider the price but also quality standards and...