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Consumer Affairs

  • Defective washing machine

    Q: A few days before the two-year commercial guarantee expired, the washing machine stopped working. I immediately reported the problem to the seller and requested that, as per guarantee, it is repaired free of charge. The company’s technician...

  • Weekly advice

    ▪ Before paying for a product or service online, consumers should make sure that they have detailed information about the trader and not just an email address. ▪ Safe and secure websites would include information on how a consumer can lodge a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Holiday contracts and problems

    Holiday contracts and problems

    Getting away from our daily routine and spending our deserved break visiting new and exciting places is something we all look forward to. Unfortunately, holidays are not always as perfect as we imagine them. Things go wrong and we end up...

  • Unwanted tickets – request for refund

    Q: I have purchased two tickets online to watch a show with my daughter. Unfortunately, after concluding the purchase I realised that my daughter and I have another commitment on that day. I therefore asked the online seller to refund me the price...

  • Weekly consumer advice

    • The travel agency is obliged to provide a solution when problems crop up during a package holiday or the holiday is not as agreed to when purchased by the consumer. • Upon presentation of relevant receipts, consumers may claim compensation for...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Credit notes: when should consumers accept them?

    Credit notes: when should consumers accept them?

    Upon returning purchased items back to the seller, consumers are often offered a credit note if they do not choose to exchange their items there and then. Often consumers are not happy with this solution and would rather return home with a cash...

  • MCCAA public statement

    Josephine Borg, director general (Consumer Affairs) within the MCCAA, has issued a public statement whereby, in accordance with Article 8 of the Consumer Affairs Act (Cap.378), she has identified that Dario Azzopardi (3Group) has not honoured the...

  • Registration obligations under Reach!

    Those manufacturing chemical substances or importing them from outside the EU may have registration obligations under Reach! If one has pre-registered substances that one manufactures or imports from outside the EU – above one tonne but not more...

  • Weekly consumer advice

    • Consumers should know how the law protects them before accepting or refusing a credit note. • When the wrong product is purchased, sellers have no legal obligation to provide any form of remedy. • Most sellers are willing to take back unwanted...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Are purchased goods better protected by extended warranties?

    Are purchased goods better protected by extended warranties?

    While shopping around to buy certain types of products, such as white goods and electronic products, sellers may offer consumers the option to extend the standard commercial guarantee by buying an extended warranty. Under an extended guarantee,...

  • Wrong screwdrivers

    Q: Last week I bought a set of branded screwdrivers to give them as a gift, for which I paid €200. When I gave the present to the person I bought it for, we realised that the screwdrivers were of the wrong shape. I know this is my fault, as I did...

  • Tumble dryer – delayed repair

    Q: Nearly a year ago I purchased a tumble dryer which broke down within the warranty period. I reported the problem to the seller who picked it up to have it repaired. I was informed that a part needed to be ordered from abroad before they could...

  • Weekly consumer advice

    • We should gather information on the benefits extended warranties offer before purchasing them. • Carefully read the terms and conditions of the extended warranty to see what it covers and the remedies it provides. • It is our responsibility to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Resolving consumer problems effectively

    Resolving consumer problems effectively

    From time to time problems crop up with the products we purchase. When this happens, we as consumers have two options, fix the product still under guarantee or complain with the seller and request a free solution. The first step to ensure an...

  • Defective new car

    Q: A year-and-a-half ago I purchased a new car for the price of €13,000. The car included a panoramic roof. From the very beginning it started making some strange noises when I drove it. During the first service the seller informed me that the...

  • Weekly consumer advice

    • The first step to a solution is to be well informed about rights. • Before facing the trader we should make ensure that we have all documents related to the purchase. • Presenting evidence of the problems we are experiencing helps to obtain the...