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Consumer Affairs

  • Five reasons to choose EU Ecolabel detergents

    We use washing liquids, laundry powders, multi-purpose cleaners and dishwashing tablets daily to keep our houses clean. But standard detergents are not as healthy as we might think. Most contain ingredients that can harm the environment and human...

  • Weekly advice

    • Consumer legislation does not apply to sales made with private sellers. • Second-hand goods sold as ‘tale quale’ should be carefully checked for any damages or faults. • We should always request receipt of payment and full contact details of the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delayed flight? Here are your rights

    Delayed flight? Here are your rights

    As summer is gradually approaching airports start getting busier, with tight-scheduled flights. During these busy months there is a higher risk of delayed flights and we may end up stranded for long hours at the airport. Such incidents may not...

  • Information session on ‘new deal’ for consumers

    The Malta-EU Steering and Action Committee (MEUSAC) and the Malta Competition and Consumer Affairs Authority will be organising an information session entitled ‘New deal for consumers package’ on March 27 at 10am at Europa House, Valletta. The...

  • Unsatisfactory car repair

    Q: I would like to know what my rights are regarding a repair done on my vehicle that cost me quite a lot of money. Unfortunately, after the repair was carried out, the problem I was having with my car was not resolved. Can I complain to the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer Rights Day – making digital marketplaces fairer

    Consumer Rights Day – making digital marketplaces fairer

    To mark World Consumer Rights Day earlier this week, the Malta Competition and Consumer Affairs Authority organised a conference themed ‘Making digital marketplaces fairer’. In his welcome address, Parliamentary Secretary for Consumer Protection...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • New developments in consumer legislation

    New developments in consumer legislation

    This year will be a year that will bring about important changes in consumer legislation to the benefit of European consumers. The following  amendments are expected to be introduced in the coming months: an improved Package Travel Directive, an...

  • Credit note query

    Q: When consumers buy goods from a seller and then decide to return them, if a credit note is issued for the their value, can the retailer decide the validity period of the credit note? If consumers do not use the credit note by the stipulated...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day: conference on online shopping

    World Consumer Rights Day: conference on online shopping

    On the occasion of World Consumer Rights Day, which is celebrated internationally on March 15, the Office for Consumer Affairs and the Technical Regulations Division within the Malta Competition and Consumer Affairs Authority will be organising a...

  • Microwave repair problems

    Q: A number of years ago I purchased some kitchen appliances from a local seller. Recently the microwave was not working well so I contacted the company’s service department to check it and repair it. A couple of weeks later I was informed by the...

  • Should I pay for the second repair?

    Q: Less than a year ago I bought a mini driller from a local seller. Around two months ago the driller stopped working and I took it to the seller to have it fixed. Since I could not find the guarantee I agreed to pay for the repairs, which...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Holiday contracts and problems

    Holiday contracts and problems

    Getting away from our daily routine and spending a deserved break visiting new places is something we all look forward to. Unfortunately, holidays are not always as perfect as we imagine them to be. Who is to blame when a holiday turns into a...

  • Unwanted tickets – request for refund

    Unwanted tickets – request for refund

    Q: I purchased two tickets online to watch a show with my daughter. Unfortunately, after concluding the purchase I realised that my daughter and I had another commitment on that day. I therefore asked the online seller to refund me the price paid...

  • Weekly consumer advice

    ▪ The travel agency is obliged to provide a solution when problems crop up during a package holiday or when the holiday is not as agreed when purchased by the consumer. ▪ Upon presentation of relevant receipts, consumers may claim compensation for...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...