Consumer Affairs

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Weekly Consumer Tips - December 23, 2018
• If during a holiday something goes wrong, the organiser is responsible to provide you with a remedy or compensation. • When complaining, the contract of sale of the package holiday should be submitted as proof of the shortcomings encountered. •...
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Disclaimer - December 16, 2018
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Buying toys as Christmas gifts
It is quite exciting entering a toyshop and choosing toys for our beloved children. However, choosing a toy as a Christmas gift carries the important responsibility of making sure that the chosen toy is perfectly safe for children to play with.
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Check your Christmas lights now, do not leave it to chance!
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Disclaimer - December 9, 2018
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Problems air passengers may encounter when travelling
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Roller blinds not delivered
Q: I have ordered two roller blinds which had to be delivered to me within four weeks from the order date. Upon my order I paid a €100 deposit. Until today, eight weeks later, the blinds are not ready. When I call the seller to check when they...
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Disclaimer - December 2, 2018
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Our responsibilities when shopping for Christmas gifts
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Issue with an order
Q: A sales representative recently called me and asked me to a gather a few friends at my house and to prepare some refreshments and a working top for a demonstration on the use of certain household items. After the demonstration, we were asked if...
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Weekly advice - December 2, 2018
▪ Unless purchased goods turn out to be defective the law does not give us the right to return them. ▪ Always check with sellers whether they adopt return policies for unwanted gifts. ▪ Pass on the terms and conditions of return policies to the...
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Disclaimer - November 25, 2018
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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Service With a Smile winners announced
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Damaged armchair
Q: Three months ago I purchased a recliner armchair for €650. After only two months of use I noticed a small tear in the seam on the back of its covering fabric. I immediately complained with the seller and also showed him photos of the tear. The...
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CCT decision – hair extensions not as agreed
A consumer ordered hair extensions from a local trader for €95. The agreement with the seller was that the extensions should be made of natural human hair. However, when they were delivered to the consumer, she immediately noticed that the...
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Disclaimer - November 18, 2018
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...
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The right to redress and the CCT
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Defective shoes – what are my rights?
Q: Four months ago I bought a pair of shoes from a local seller. About three months later the wedge of one shoe came off. I returned it to the shop for repair and was told that the repair would take a week. When I went to collect my shoes the...
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Weekly consumer tips - November 18, 2018
• It is important that consumer complaints are legally justified and the remedies claimed reasonable. • The Consumer Claims Tribunal has the legal power to grant redress and compensation to consumers when their legal rights are breached. • Only ...
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Disclaimer - November 11, 2018
The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...