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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How are consumer rights affected when shopping during sales?

    How are consumer rights affected when shopping during sales?

    A number of shops have already started putting up signs advertising reduced prices on their summer stock. Discounts and the prospect of saving money encourage consumers to buy more, sometimes even recklessly. Consumers need to remember that while...

  • Unsafe novelty lighters withdrawn from local market

    Unsafe novelty lighters withdrawn from local market

    The Malta Competition and Consumer Affairs Authority recently ordered the withdrawal from the Maltese market of a number of novelty lighters that were found being offered for sale. A novelty lighter is one that has a feature which makes it more...

  • Weekly consumer tips

    ▪ While consumer legal rights are not negatively affected by promotions or discounts that sellers offer from time to time, traders may decide to change their return policies during sales. ▪ Whether they were bought during a sale or not, goods must...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Always get a quote before buying a good or service

    Always get a quote before buying a good or service

    Before confirming a purchase, it is in consumers’ best interests to make sure they have all the necessary information about the product or service to be able to make an informed decision. Besides being provided with a detailed description of the...

  • Flag a concern

    To ensure more effective enforcement of the legislation that protects consumers’ interests and welfare, the Malta Competition and Consumer Affairs Authority (MCCAA) is offering consumers the possibility to actively collaborate with the authority...

  • Weekly consumer tips

    ▪ To make an informed decision, consumers must be provided with a detailed description of the product or service and its total cost. ▪ When comparing quotes, consumers should not only consider the price but also quality standards and...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delivery of goods – what does the law say?

    Delivery of goods – what does the law say?

    When consumers do not collect purchases straight away, the Consumer Rights Regulations stipulates a time frame by when the goods ordered have to be delivered. Suppliers have 30 days from the date of the sales contract to deliver the goods unless a...

  • Aluminium glass windows

    Q: Three months ago I purchased and installed new, white, aluminium-framed windows with double glazing. I recently noticed that one of the windows has two small cracks on the same side, one at the top and the other at the bottom. Furthermore, the...

  • Return of extra tiles

    Q: Last year I bought floor and bathroom tiles from a local company. At the time of sale I was assured that I could return any extra tiles I bought. In fact, after the sale, I needed to change a toilet seat and was allowed to do so with no problems.

  • Weekly advice

    ▪ When goods ordered are not delivered within 30 days from order or by the agreed delivery date, consumers must write to the seller/supplier requesting goods to be delivered by a specific date. ▪ A contract of sale may be cancelled if the seller...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • New legislative package for consumers discussed

    New legislative package for consumers discussed

    The European Commission Representation in Malta, in collaboration with the Malta Competition and Consumer Affairs Authority (MCCAA), recently organised a consumer dialogue event at Europa House in Valletta. Last April the European Commission...

  • Company named and shamed for ignoring consumer tribunal decision

    Josephine Borg, director general (Consumer Affairs) at the Malta Competition and Consumer Affairs Authority recently issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), to inform the public that the...

  • Hidden delivery costs

    Q: I recently ordered a unit for the price of €211. In the sales order the payment is divided in three parts: 30 per cent deposit, 60 per cent on delivery and the remaining 10 per cent upon installation. When the unit was delivered and installed,...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • EU Ecolabel makes green choices easy

    EU Ecolabel makes green choices easy

    When you’re rushing round the aisles of the supermarket or picking up something from the shop, with so many green labels and claims lining the shelves, it can be hard to tell which ones to trust. The EU Ecolabel logo makes it simple to know that a...

  • Reach regulation

    Reach (registration, evaluation, authorisation and restriction of chemicals) is a regulation of the European Union, adopted to improve the protection of human health and the environment from risks posed by chemicals, while enhancing the...