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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Planning a holiday? These are your rights

    Planning a holiday? These are your rights

    Consumers who purchase an organised holiday that lasts more than 24 hours or that at least includes an overnight stay, transport and accommodation are legally protected by the Package Travel Regulations. These regulations safeguard consumers...

  • A mouldy wardrobe

    Q: Around six months ago I purchased a new bedroom. Recently I noticed that the outer back of the wardrobe is covered with mould. My bedroom walls have no sign of mould. Even the wall behind the wardrobe does not have any mould. The mould has also...

  • Washing machine incident

    Q: Some days ago, I bought a top-loading washing machine from a local retailer which, as agreed, was delivered to me by the seller. Unfortunately, I could not find the instructions manual but I managed to download a soft copy on my phone. When I...

  • Weekly consumer advice

    • Travel agencies and tour operators are obliged to provide clear and correct information on the holiday they are promoting. • Consumers may opt to cancel a booked holiday and claim a refund if the agency significantly alters the holiday...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Risks of buying counterfeits online and tips to avoid unpleasant surprises

    Risks of buying counterfeits online and tips to avoid unpleasant surprises

    To mark World Consumer Rights Day, the European Consumer’s Centres Network (ECC-Net) launched a report themed ‘The impact of counterfeiting on online consumer rights in Europe’. Though having traditionally targeted the luxury market, counterfeit...

  • Mobile app for consumers

    Twenty-one new mobile apps  have  been launched by the public service through which the public can access government services from a mobile phone 24 hours a day. One of these apps is the MCCAA’s Konsumatur. The main objective of this app is to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • European Consumer Day 2017

    European Consumer Day 2017

    The 19th edition of the European Consumer Day Con­ference organised by the European Economic and Social Committe (EESC) was held in Malta earlier last week. This event, usually held in the country holding the EU presidency, provides a forum where...

  • Replaced car water pump defective

    Q: Eleven months ago I had to replace my car water pump as it was not functioning well. Since my car was no longer under guarantee I bought the required original parts from the local agent and took the car to a mechanic of my choice to have the...

  • Are we entitled to a two-year warranty?

    Q: We are considering buying a data logger from a local seller and the company where we are interested in purchasing this product from is only offering us a one-year commercial warranty. Aren’t we legally entitled to a two-year warranty? A: When...

  • Ed Sheeran joins stars in call for boycott of 'emotional blackmail' ticket sites

    Ed Sheeran joins stars in call for boycott of 'emotional blackmail' ticket sites

    Ed Sheeran has backed a campaign urging fans to reject the "emotional blackmail" of websites selling gig tickets at inflated prices. The musicians have endorsed a new guide published by campaign organisation The FanFair Alliance in UK, which...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Passenger rights when travelling by bus or coach

    Passenger rights when travelling by bus or coach

    Bus and coach transport is the most important means of land passenger transport after private cars. From surveys carried out in several EU Member States at national level it transpires that passengers using this mode of transport tend to be...

  • Purchase of second hand car

    Q: I have just purchased a second hand car directly from the owner. In less than a week the car developed some faults and I had to take it to a mechanic to have it fixed. The mechanic told me that the gearbox and the clutch needed to be replaced...

  • Am I entitled to a refund?

    Q: I bought an expensive pair of shoes from a local seller. When I tried on the shoes at the shop I had no socks and they fitted well. When I tried them on again at home with tights, the shoes slipped out of my feet. The following day I went back...

  • Cyber criminals 'could target smart phones in bid to hold users to ransom'

    Cyber criminals 'could target smart phones in bid to hold users to ransom'

    Smart phones, watches, televisions, and fitness trackers could be targeted by cyber criminals seeking to hold users to ransom over their personal data, security chiefs have warned. The rise of internet-connected devices gives attackers more...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consultation session: liability for damage by defective product

    Consultation session: liability for damage by defective product

    The Malta-EU Steering and Action Committee and the Malta Competition and Consumer Affairs Authority will be organising a consultation session on the ‘Liability of the producer for damage caused by a defective product’. The main objective of this...

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