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Consumer Affairs

  • Cooling-off period query

    Q: I have a question about returning an item which I bought online. I purchased a couch and as agreed it was delivered to my home. After the couch was opened from its’ packaging and assembled I realised that it had the wrong colour. When I asked...

  • Weekly consumer advice

    • By shopping around and comparing prices consumers ensure that they get the best value for their money. • Sellers are obliged to indicate with a price the products they display for sale. • Proper price indication ensures that consumers freely...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Unfair trading practices

    The recently published Consumer Conditions Scoreboard revealed that fewer consumers in the EU were encountering unfair commercial practices. In fact, only 33 per cent (nearly 10 per cent less than the previous scoreboard) of consumers interviewed...

  • Dispute with local contractor on kitchen and apertures

    Q: We hired a local contractor to manufacture a kitchen and supply apertures for our new house. The kitchen was delivered and assembled a few weeks ago. Unfortunately, one cabinet was not delivered as ordered and because of this there is no place...

  • Extension of commercial guarantee

    Q: I recently purchased a mobile phone from a local seller. After a few months this phone turned out to be defective and I returned it to the seller to have it repaired. The seller gave me a phone on loan to use while my mobile phone was being...

  • Weekly customer advice

    • A trading practice is considered unfair when it impairs the consumers’ ability to make an informed buying decision. • Misleading and aggressive sales practices are unfair trading practices. • Misleading practices normally result from false or...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Online holiday booking: is the initial price final?

    Online holiday booking: is the initial price final?

    The European Consumer Centres Network (ECC-Net) is an EU-wide network that provides consumers with information about their rights when shopping across borders and helps  consumers to seek redress in relation to disputes which have arisen due to a...

  • Wrong air conditioner installed

    Q: A month ago I needed to replace my old air-conditioner. I found a supplier and agreed on an installation date which unfortunately was twice missed by the installers. After I threatened to cancel the order and claim back the deposit paid the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The importance of concluding sales contracts in writing

    The importance of concluding sales contracts in writing

    When we make an agreement with a seller to purchase a product or a service for an agreed price, we are legally bound to honour the sales agreement. These contracts do not necessarily need to be in writing to be binding. In fact, many sales...

  • Damaged engine

    Q: My fiancé and I recently purchased an engine from someone who, in person and on paper, stated that the engine was in excellent condition. We went to personally see the engine and this person started it in front of us. It looked good. Then this...

  • Weekly advice

    • As consumers we are legally bound to honour sales agreements. • Sales contracts are best concluded in writing as verbal contracts may be problematic in case of a dispute. • Once a sale is confirmed consumers cannot change their mind. • Consumers...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Experiencing delivery problems

    Experiencing delivery problems

    As consumers we usually require goods to be delivered to our house either when we order goods online or when the goods we purchase are too bulky to carry. The most common delivery problems online shoppers face concern non-delivery and delayed...

  • Shoes damaged by washing

    A consumer purchased a pair of shoes for her son for the price of €95. She complained that her son only wore the shoes once or twice and after she washed it part of the leather covering the shoes peeled off. She lodged a complaint with the...

  • Weekly advice

    ▪ If the online seller does not deliver the ordered goods within the promised time-frame, consumers may cancel the order and claim full refund of any money paid. ▪ Goods ordered from a shop must be supplied within 30 days from the date of order or...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Received a product you did not order? Your rights...

    Received a product you did not order? Your rights...

    As consumers we may find ourselves in situations in which we receive goods or are supplied with services we neither requested nor ordered. We may for instance receive a product in the post which we did not order or services such as extra work done...