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Consumer Affairs

  • Damaged engine

    Q: My fiancé and I recently purchased an engine from someone who, in person and on paper, stated that the engine was in excellent condition. We went to personally see the engine and this person started it in front of us. It looked good. Then this...

  • Weekly advice

    • As consumers we are legally bound to honour sales agreements. • Sales contracts are best concluded in writing as verbal contracts may be problematic in case of a dispute. • Once a sale is confirmed consumers cannot change their mind. • Consumers...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Experiencing delivery problems

    Experiencing delivery problems

    As consumers we usually require goods to be delivered to our house either when we order goods online or when the goods we purchase are too bulky to carry. The most common delivery problems online shoppers face concern non-delivery and delayed...

  • Shoes damaged by washing

    A consumer purchased a pair of shoes for her son for the price of €95. She complained that her son only wore the shoes once or twice and after she washed it part of the leather covering the shoes peeled off. She lodged a complaint with the...

  • Weekly advice

    ▪ If the online seller does not deliver the ordered goods within the promised time-frame, consumers may cancel the order and claim full refund of any money paid. ▪ Goods ordered from a shop must be supplied within 30 days from the date of order or...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Received a product you did not order? Your rights...

    Received a product you did not order? Your rights...

    As consumers we may find ourselves in situations in which we receive goods or are supplied with services we neither requested nor ordered. We may for instance receive a product in the post which we did not order or services such as extra work done...

  • CCT decisions – defective vacuum cleaner

    A consumer purchased a vacuum cleaner which after six months stopped working. The consumer reported the problem to the seller who took it in and checked it for any manufacturing defects. When checked it turned out that the vacuum cleaner’s motor...

  • Internet connection problems

    Q: A few months ago I entered into a two-year contract with a local internet service provider. For the past month I have been experiencing connection problems which resulted in practically no internet for a number of days. When I complained to the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods from private sellers

    More people are nowadays opting to buy the goods they need from private sellers. Such purchases are usually concluded online, sometimes via auction sites, but are also made personally. While these purchases may save consumers a significant amount...

  • Market Surveillance Directorate project leads to withdrawal of unsafe toys

    Market Surveillance Directorate project leads to withdrawal of unsafe toys

    A project undertaken by the Market Surveillance Directorate within the Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has tested 15 toys for the presence of dangerous chemicals such as phthalates. These...

  • Defective mixer – can I ask for a replacement?

    Q: Three months ago I bought a mixer for €285 and it has recently stopped working. When I reported the defect to the company, I was informed that they would need to send the mixer abroad for repairs and that I would need to wait at least four...

  • Weekly advice

    • Purchases made from private sellers are excluded from the provisions in the Consumer Affairs Act. • Before buying second-hand goods buyers must ensure that any faults are clearly pointed out to them. • It’s important to keep handy the receipt of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • 2017 Consumer Conditions Scoreboard: Trust in e-commerce increases

    2017 Consumer Conditions Scoreboard: Trust in e-commerce increases

    The EU recently published the 2017 edition of the Consumer Conditions Scoreboard. This scoreboard monitors and tracks progress on the EU Digital Single Market from a consumer’s perspective, showing a dramatic increase of EU consumer trust in...

  • Problem with evening dress

    Q: Less than a month ago I purchased an evening dress from a local shop that specialises in occasion wear. The cost of the dress was €255. It is made of lace with two layers of satin underneath the lace. I wore the dress for the first time two...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The summer sales are on – know your rights

    The summer sales are on – know your rights

    Once again the summer sales areupon us, with most shops around Malta and Gozo displaying bright discount signs to announce them. Sales give consumers the opportunity to buy the desired products at a discounted price. Buying during sales also makes...