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Consumer Affairs

  • Faulty fridge and guarantee

    Q: Two years ago I bought a kitchen with appliances that carried a four-year commercial guarantee. Recently the fridge stopped working. When I called to report the fault, the technician told me that the fault might be due to electricity problems...

  • CCT decision: defective boots

    A consumer, who purchased a pair of boots during sales, noticed that the zip of the left boot was defective at home. She did not notice this defect at the shop because she only tried the right boot on. When the consumer returned with the boots to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Volkswagen urged to finalise repairs on affected cars

    Volkswagen urged to finalise repairs on affected cars

    In a press release published on September 7, the European Commission announced that in collaboration with EU consumer authorities it sent a letter to Volkswagen’s CEO urging the group to swiftly repair all cars affected by the ‘Dieselgate’ scandal.

  • Technician’s fee: is it redeemable as a deposit?

    Q: I had an old fridge which was faulty. I called the company from where I originally bought it and requested a technician to come to my house to check the fridge and possibly repair it. Upon inspecting it, the technician informed me that to...

  • Shipping costs – should I pay for them?

    Q: I purchased a mobile phone and after seven weeks it stopped working. Since the phone was still under warranty, I returned it to the seller, who said that he needed to check it to verify that I did not cause the damage. Once it was verified that...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping for the best price

    Shopping for the best price

    Traders operate in a free market economy which means that there is no legislation that regulates how much products or services could be sold to consumers. The profit margin of retailers and suppliers is also not regulated. This allows competition...

  • Cooling-off period query

    Q: I have a question about returning an item which I bought online. I purchased a couch and as agreed it was delivered to my home. After the couch was opened from its’ packaging and assembled I realised that it had the wrong colour. When I asked...

  • Weekly consumer advice

    • By shopping around and comparing prices consumers ensure that they get the best value for their money. • Sellers are obliged to indicate with a price the products they display for sale. • Proper price indication ensures that consumers freely...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Unfair trading practices

    The recently published Consumer Conditions Scoreboard revealed that fewer consumers in the EU were encountering unfair commercial practices. In fact, only 33 per cent (nearly 10 per cent less than the previous scoreboard) of consumers interviewed...

  • Dispute with local contractor on kitchen and apertures

    Q: We hired a local contractor to manufacture a kitchen and supply apertures for our new house. The kitchen was delivered and assembled a few weeks ago. Unfortunately, one cabinet was not delivered as ordered and because of this there is no place...

  • Extension of commercial guarantee

    Q: I recently purchased a mobile phone from a local seller. After a few months this phone turned out to be defective and I returned it to the seller to have it repaired. The seller gave me a phone on loan to use while my mobile phone was being...

  • Weekly customer advice

    • A trading practice is considered unfair when it impairs the consumers’ ability to make an informed buying decision. • Misleading and aggressive sales practices are unfair trading practices. • Misleading practices normally result from false or...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Online holiday booking: is the initial price final?

    Online holiday booking: is the initial price final?

    The European Consumer Centres Network (ECC-Net) is an EU-wide network that provides consumers with information about their rights when shopping across borders and helps  consumers to seek redress in relation to disputes which have arisen due to a...

  • Wrong air conditioner installed

    Q: A month ago I needed to replace my old air-conditioner. I found a supplier and agreed on an installation date which unfortunately was twice missed by the installers. After I threatened to cancel the order and claim back the deposit paid the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The importance of concluding sales contracts in writing

    The importance of concluding sales contracts in writing

    When we make an agreement with a seller to purchase a product or a service for an agreed price, we are legally bound to honour the sales agreement. These contracts do not necessarily need to be in writing to be binding. In fact, many sales...