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Consumer Affairs

  • Consumer Claims Tribunal decision – damaged suitcase

    A consumer purchased a travelling bag and its wheels broke off. The seller rejected the consumer’s claim that the bag was damaged, arguing that the damage to the wheels was caused by mishandling and not because the suitcase was defective. The...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Getting married? Your rights and responsibilities

    Getting married? Your rights and responsibilities

    It is not easy to plan the perfect wedding. Organising a wedding requires booking several services and products that involve the payment of deposits, signing of contracts and terms and conditions to read and understand. If booking problems are not...

  • Car’s central lock system faulty

    Q: A year ago I purchased a car from a local dealer. Recently the car’s central locking malfunctioned. It progressively got worse and now it stopped working completely. Since the car is still under warranty, I informed the seller about this problem.

  • Weekly advice

    ▪ Getting a good deal is not only about price. Negotiating the terms and conditions of the sales agreement is also fundamental. ▪ Any sales conditions agreed upon between the couple and the supplier should be clearly written on the contract of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying gifts this Christmas? Do your homework in five easy steps

    Buying gifts this Christmas? Do your homework in five easy steps

    Most of us are already thinking of what gifts to buy for Christmas. Before making a buying decision we usually think of different products our loved ones may like or need. If we have some time to spare, we may opt to visit different shops or even...

  • Commercial guarantees: what to look out for

    When promoting specific types of goods, sellers usually promise prospective customers commercial guarantees that commit to providing a free remedy should the product sold happens to be defective and hence requires repair or replacement. This...

  • Weekly advice

    ▪ The protection sellers offer through commercial guarantees should provide more advantages than the protection offered by the law. ▪ Commercial guarantees are optional and given out voluntarily. ▪ Consumers must ensure that they are given the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer rights when buying goods or services over the phone

    Consumer rights when buying goods or services over the phone

    Telephone sales classify as distance sales which means that as consumers we have specific rights that we need to be aware of. A very important right that consumers have when making a purchase over the phone is that we can change our mind and...

  • Defective aluminium window

    Q. Less than a year ago I ordered an aluminium window with UV protection glasses. Recently, I noted that the window’s glass had a yellow line that crossed the window from one side to another. I spoke to the seller about this problem who told me...

  • Defective part – What are my rights?

    Q. I have a dehumidifier which truned out to be faulty after the guarantee expired. I sent it to the repairer to have it fixed and paid for the repair. After the repair the dehumidifier worked well for a few months. The repair involved the...

  • Weekly Consumer Tips

    ▪ The 14 days cooling off period applies to sales concluded over the phone as these classify as distance sales. ▪ The withdrawal period remains valid up to 14 days from the day consumers receive the product purchased or in the case of services...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • What to do when buying or using a gift voucher

    What to do when buying or using a gift voucher

    Very often we opt to buy a gift voucher and avoid the hassle of choosing gifts which might be inadequate for the person receiving them. Sometimes we are also the receivers of such vouchers. Whether we are buying or using a gift voucher we have a...

  • CCT decisions – malfunctioning washing machine

    A consumer purchased a new washing machine for the price of €675. Since the washing machine’s instructions were in Italian the salesperson verbally explained how the washing machine worked. However, eventually the consumer was provided with proper...

  • Weekly Consumer Tips

    • Always check the terms and conditions on how a gift voucher can be used before buying or using such a voucher. • If the gift voucher has an expiry date make sure that it is clearly written on the voucher. • We consumers are responsible to use...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to lodge a complaint

    How to lodge a complaint

    From time to time consumers experience problems with products or services purchased. Unfortunately, when this happens there are still quite a significant number of consumers who do not know what they need to do to lodge a complaint to be able to...