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Consumer Affairs

  • Defective new car

    Q: A year-and-a-half ago I purchased a new car for the price of €13,000. The car included a panoramic roof. From the very beginning it started making some strange noises when I drove it. During the first service the seller informed me that the...

  • Weekly consumer advice

    • The first step to a solution is to be well informed about rights. • Before facing the trader we should make ensure that we have all documents related to the purchase. • Presenting evidence of the problems we are experiencing helps to obtain the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Our consumer responsibilities when paying for a service

    Our consumer responsibilities  when paying for a service

    As consumers we often also need to purchase services. We may, for example, need to have a faulty ap­pli­ance fixed or to carry out works at our house. Before engaging some­one to carry out a service for us, it is our consumer responsibility to...

  • Unsafe yo-yo ball withdrawn from local market

    Unsafe yo-yo ball withdrawn from local market

    The Market Surveillance Directorate within the Technical Regulations Division of the Malta Competition and Consumer Affairs Authority (MCCAA) has withdrawn a yo-yo ball from the local market. This was found to be dangerous due to the very long...

  • Weekly advice

    • Gather as much information as possible on the required service and on who will be providing it. • Make sure you have the name and contact details of the person you are engaging to carry out the service. • The price and date of completion agreed...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The benefits of sales and consumer rights

    The benefits of sales and consumer rights

    Christmas is literally round the corner and so are the much-expected January Sales. In a few days’ time we will start seeing several retail outlets putting up signs advertising discounted prices. Reduced prices encourage us consumers to shop as we...

  • Defective external hard disk

    Q: Earlier this year I bought an external hard disk from a local seller for the price of €130. I have important documents stored on this hard disk. Lately it got corrupted. When I went to the seller to complain about the corrupted disk, I was...

  • Weekly advice

    ▪ Reduced prices do not exempt sellers from their legal obligations. ▪ It is a misconception that reduced prices mean reduced rights. ▪ If goods purchased during the sales period turn out to be faulty, the seller is legally obliged to provide a...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • How to return unwanted Christmas gifts

    How to return unwanted Christmas gifts

    It is quite likely that this Christmas we will receive at least one Christmas gift that either doesn’t fit us or we simply dislike. In such situations the first thing that comes to mind is to either ex­change the gift with something else or...

  • Wrong curtains

    After seeing a special offer advertising free sewing of curtains when drapes are purchased from a particular shop, a consumer decided to take up this offer and went to the shop to choose the drapes. The consumer chose the material she liked, which...

  • Weekly advice

    • Sellers are only legally obliged to accept returns if the goods purchased are faulty. • When consumers change their mind or make a wrong buying decision, shops are only obliged to adhere to their promised return policies. • If we receive an...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile winners announced

    Service with a Smile winners announced

    The Malta Competition and Consumer Affairs Authority announced the winners of the third edition of Service with a Smile 2017 on December 7. This year the competition focused on five main categories of sellers. The Electronic Products and Household...

  • Can I ask for a refund?

    Q: Some time ago I booked a private tuition course for which I paid a €250 deposit. I recently paid the remaining balance, which amounted to another €425. I started attending the course but due to personal reasons I am unable to continue it. I...

  • Not allowed to use credit note

    Q: I would like to know if there is a rule regarding the expiry of credit notes? I have a credit note from a local shop which does not have an expiry date written on it. The only date there is, is the date when I returned the original product. At...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping for Christmas gifts? Rights and responsibilities

    Shopping for Christmas gifts? Rights and responsibilities

    With Christmas only a few weeks away it’s time to hit the streets and start our Christmas shopping. The purchase of gifts is undoubtedly the type of shopping which we need to be careful about, as it certainly involves an element of risk. The...