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Consumer Affairs

  • Disclaimer - September 16, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delayed and cancelled flights – extraordinary circumstances

    Delayed and cancelled flights – extraordinary circumstances

    Having a flight delayed or cancelled is not an uncommon situation. Each year millions of European consumers experience flight delays and cancellations. When this happens, the best way to protect yourself is through knowing your legal rights. As...

  • International warranty query

    Q: I would like to buy a new TV set from Sicily. The television is being sold with an international warranty. However, a friend of mine who purchased the same brand of TV I am interested in buying told me that the Maltese agent is refusing to...

  • Extra bathroom tiles – who is responsible?

    Q: I have purchased a full bathroom set including tiles from a local supplier for €7,000. The bathroom set had two types of tiles. Upon order I agreed with the seller to order two extra boxes of each type of tile so that I have extra tiles just in...

  • Weekly advice - September 16, 2018

    • Air passengers are entitled to financial compensation if their flight is delayed for more than three hours or cancelled. • Financial compensation is waived when a flight is delayed or cancelled due to extraordinary circumstances. • Extraordinary...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Trust You Scheme: building stronger relationships between consumer and trader

    While one of the main objectives of the Office for Consumer Affairs is that of promoting and protecting consumer interests and welfare, simultaneously the office strongly believes that this objective is best achieved through encouraging better...

  • CCT decision – changes in terms and conditions

    A couple engaged a photographer to film and photograph their wedding day. After agreeing on the price to be paid for the service, the couple signed the contract of sale and paid a €400 deposit. On concluding the sales agreement, the couple made it...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Hiring a trader for a service: your rights and responsibilities

    Hiring a trader for a service: your rights and responsibilities

    As consumers we sometimes need to hire a trader to perform a job for us, such as when we need someone to fix a broken appliance or to carry out some works at our house, like plumbing, plastering or tile laying. Before engaging someone to perform a...

  • Public warning statement

    Josephine Borg, director general (Consumer Affairs) has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), in which she has identified that Charles Agius, holder of Identity Card number 21469 (M), has not...

  • Weekly consumer advice - September 2, 2018

    ▪ It is our responsibility to gather as much information as possible on the service that we require and on who will be providing it. ▪ Consumers must make sure that they have the trader’s full contact details, including a postal address, before...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The cooling-off rule

    The cooling-off rule

    Many consumers have misconceptions about their legal rights and therefore are not always aware of what type of remedy they may claim when they have problems with products purchased. A common misconception concerns the right to cancel a sale and...

  • Public warning statement

    Josephine Borg, director general (Consumer Affairs) within the Malta Competition and Consumer Affairs Authority, has issued a public warning statement in accordance with article 8 of the Consumer Affairs Act (Cap.378 of the Laws of Malta), in...

  • Weekly consumer advice - August 26, 2018

    ▪ Once a contract of sale is concluded it is legally binding and consumers do not have the right to change their mind and ask for a refund of the money paid. ▪ The right to cancel a sale only applies when goods or services are either bought...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Received a gift voucher? Your rights and responsibilities

    Received a gift voucher? Your rights and responsibilities

    When we receive a voucher as a gift, the first thing we should look out for is the expiry date. While some vouchers do not expire, most have a use-by date. We should make sure that we make use of such vouchers before they expire. If we think we...

  • Director general issues public statement

    Director general (Consumer Affairs) Josephine Borg has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap. 378), by means of which she identifies and gives information to the public that Peter Farrugia, holder...

  • Faulty air conditioner – can I ask for a free repair?

    Q: I have purchased an air conditioner that is covered by a three-year warranty on the indoor unit and a six-year warranty on the compressor. The six-year warranty will expire in a few weeks’ time. Lately it stopped working and I reported the...