Consumer Affairs
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Consumer Affairs

  • Disclaimer - February 17, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Sales contracts – our rights and responsibilities

    Sales contracts – our rights and responsibilities

    We are sometimes asked to sign contracts to confirm an order or purchase of a product or service. Very often, we do not take the time to read the conditions of sale we are agreeing to. We tend to blindly trust that the contract we are signing only...

  • Problems with apertures

    Q: I placed an order with a local company to supply me with all my home apertures, all doors and windows. The total expense amounted to €10,000. All the apertures had to be delivered to me within a maximum period of eight weeks. Nearly two months...

  • Weekly advice - February 17, 2019

    ▪ Before signing a sales contract, it is our responsibility to carefully read and understand what we are agreeing to. ▪ Consumer contracts should be written in simple terms and hence must not be too technical for the average consumer to...

  • Disclaimer - February 10, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • What to look out for when buying goods with lifetime guarantees

    What to look out for when buying goods with lifetime guarantees

    It is our responsibility to shop around for the best products and deals. When comparing products, besides pricing, we should also compare guarantees and conditions of sale. Products that carry the longest guarantees are obviously our natural...

  • Mobile phone problems

    Q: I bought a mobile phone for my boyfriend as a Christmas gift. When I asked about the warranty, the seller informed me it has a one-year warranty and that if a problem crops up I just need to provide the receipt as proof of guarantee. A week...

  • Am I entitled to a new guarantee?

    Q: I bought a new TV from a local seller. After a year and two months the TV developed a fault. To fix the TV, the seller had to change the connection box that powers the TV. The repair was done under guarantee. Since the box was replaced with a...

  • Weekly advice - February 10, 2019

    • When shopping around, consumers should not only compare prices but also guarantees and conditions of sale. • Not reading the terms and conditions of lifetime guarantees may lead consumers to an uninformed buying decision. • If a lifetime...

  • Disclaimer - February 3, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Defective digital content? New rights for European consumers

    Defective digital content? New rights for European consumers

    Millions of European consumers conclude purchases of digital content and services daily. Music, movies, apps, games and computer programmes are undoubtedly the most popular digital content purchased by consumers. With regards to digital services,...

  • Query about lifter expenses

    Q: I purchased a fridge from a local seller and upon delivery I paid for the lifter as I live on the third floor of a block of flats. Now this fridge is defective and the trader needs to take it to his workshop to fix it. Since the fridge is still...

  • Withdrawal of an unsafe toy from the local market

    A project undertaken by the Market Sur-veillance Directorate within the Technical Regulations Division of the Malta Competition and Consumer Affairs Authority (MCCAA), has elevated and tested 17 electrical toys for their safety in accordance with...

  • Rust on new bike

    Q: I recently bought a new bike and noticed rust on its body. I immediately informed the seller about the problem but he dismissed my complaint by telling me that rust is not covered by the guarantee. Does this mean that in this case I do not have...

  • Disclaimer - January 27, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer app updated: guidelines

    The mobile app ‘Konsumatur’ launched by the MCCAA in 2017 has been updated with three new categories of information: Contracts, Prices and Travel. A subsection concerning the purchase of services was also added under the Shopping category. The app...

  • CCT decision – inadequate installation of sliding gate

    A consumer paid a deposit of €1,348.61 for the purchase and installation of a garage sliding gate. When the gate was installed by the supplier, the consumer noticed that it wasn’t properly installed and therefore wasn’t working as it was meant...

  • Prosafe General Assembly hosted in Malta

    Prosafe General Assembly hosted in Malta

    Malta hosted the Prosaft (Product Safety Forum of Europe) General Assembly for European market surveillance officers. The general assembly meets twice a year to discuss issues related to market surveillance and product safety. This meeting will...

  • Disclaimer - January 20, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Ordered goods: common problems

    Ordered goods: common problems

    We often purchase goods that do not come into our possession on the same day of the purchase, but an arrangement is made for them to be delivered to us on a specific date. This is usually the case when we make online purchases or when the goods...