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Consumer Affairs

  • Disclaimer - November 18, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The right to redress and the CCT

    The right to redress and the CCT

    When consumers encounter problems with a product or service purchased from a professional seller, legally they have the right to claim a free remedy from the trader. A remedy is often granted as soon as consumers approach the seller about the...

  • Defective shoes – what are my rights?

    Q: Four months ago I bought a pair of shoes from a local seller. About three months later the wedge of one shoe came off. I returned it to the shop for repair and was told that the repair would take a week. When I went to collect my shoes the...

  • Weekly consumer tips - November 18, 2018

    • It is important that consumer complaints are legally justified and the remedies claimed reasonable. • The Consumer Claims Tribunal has the legal power to grant redress and compensation to consumers when their legal rights are breached. • Only ...

  • Disclaimer - November 11, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Malta achieves positive results in Consumer Market Scoreboard

    Malta achieves positive results in Consumer Market Scoreboard

    The European Commission’s recently published edition of the Consumer Market Scoreboard provides an overview of EU citizens’ assessment of the performance of 40 key consumer goods and services markets. The study is based on data collected in...

  • Scratched quartz kitchen top

    Q: I purchased a quartz kitchen top with a 30-year guarantee against scratches and stains. Upon purchase I was assured that the quartz can only get scratched if another piece of quartz is rubbed against it. When the quartz was delivered I noticed...

  • Public warning statement

    The Director General (Consumer Affairs), Josephine Borg, has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap. 378), in which she said that Eman Zammit, holder of identity card no. 506579 (M), has not...

  • Disclaimer - November 4, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying a product over the phone? Rights and responsibilities

    Telesales is a popular form of distance selling that companies use to promote their products or services. Consumers usually receive these calls out of the blue and are quite unprepared to deal with the skilled salesperson at the other end of the...

  • MCCAA continues to improve services through user-friendly online systems

    MCCAA continues to improve services through user-friendly online systems

    During a press conference ad­dressed by Parliamentary Secretary for Consumer Protection and Valletta 2018 Deo Debattista and Malta Competition and Consumers Affairs Authority chairwoman Helga Pizzuto, the MCCAA launch­ed a new system for hand­ling...

  • Weekly Consumer Tips - November 4, 2018

    ▪ Before agreeing to a purchase consumers should take note of the name of the person they are speaking to and gather information on the product or service offered for sale. ▪ The 14-day cooling-off period within which consumers may cancel a sale...

  • Disclaimer - October 28, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Shopping tips and responsibilities

    Shopping tips and responsibilities

    To make sure we get the best value for our money, we need to make informed buying decisions. Information is mainly gathered by checking what is on the market and comparing products and services. Besides prices, we should compare quality, sellers’...

  • Engraving on bracelet

    Q: Around three weeks ago I purchased a gold bracelet for my nephew who was going to be baptised within a couple of weeks. I selected the bracelet and asked if it could be engraved with my nephew’s name. The shop assistant confirmed that they can...

  • Weekly advice - October 28, 2018

    • Consumers should look out for bombastic advertising and before buying gather information about the advertised product or service. • Before concluding a purchase, goods should be checked for any apparent defects. Delivered goods must be inspected...

  • Disclaimer - October 21, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Organising your wedding? Rights and responsibilities

    Planning a wedding can be fun and exciting but it can also cause stress for the couple. To organise a wedding, the couple needs to make several bookings, such as hiring a photographer, booking a reception venue, catering, music, flower...

  • Reduction in medicine prices

    Reduction in medicine prices

    Parliamentary Secretary Deo Debattista recently an­nounced price reductions on 23 medicines and five medical de­vices. These include antibiotics, antidepressants, antihistamines, oral contraceptives and antifungals. The price of the penicillin...

  • Weekly advice - October 21, 2018

    • Couples need to shop around to find the services that best meet their needs. • Couples must clearly communicate their needs to the supplier before concluding a booking. • Before signing bookings, couples are responsible to carefully read and...