Consumer Affairs
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Consumer Affairs

  • Disclaimer - March 24, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Travel rights for holidaymakers

    Since July 2018 new EU rules on package travel have come into force to provide a stronger legal protection for consumers when opting to purchase a package holiday. These rules not only apply to traditional package holidays but also to travel...

  • Baby products pose risk

    Baby products pose risk

    As part of the Prosafe Joint Action Market Surveillance of cots, travel cots and baby carriers, the Technical Regulations Division within the Malta Competition and Consumer Affairs Authority tested a number of cots and baby carriers found on the...

  • Weekly advice - March 24, 2019

    • Consumers are entitled to cancel the purchase of a package holiday but may be requested to pay an appropriate termination fee. • Booked holidays may be cancelled for free when the destination of the holiday is considered a dangerous place. • The...

  • Disclaimer - March 17, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day: Trusted smart products

    World Consumer Rights Day: Trusted smart products

    The Malta Competition and Consumer Affairs Authority held a conference on ‘Trusted smart products’ to mark this year’s World Consumer Rights Day on March 15. Parliamentary Secretary for Consumer Rights, Public Cleansing and Support for the Capital...

  • MCCAA publishes consultation document on Malta’s action plan for sustainable use of pesticides

    MCCAA publishes consultation document on Malta’s action plan for sustainable use of pesticides

    The Malta Competition and Consumer Affairs Authority has launched a public consultation document on a revised national plan – with the aim of strengthening the framework for community action to achieve sustainable use of pesticides. The revised...

  • Disclaimer - March 10, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Traders’ obligations and the rights of consumers

    Traders’ obligations and the rights of consumers

    ­As consumers are becoming increasingly aware of their rights, their requests to sellers for remedies or compensation are also increasing. To be able to provide the best possible after-sales service and avoid unnecessary hassle and negative...

  • Reviewed national action plan for sustainable use of pesticides in Malta

    Reviewed national action plan for  sustainable use of pesticides in Malta

    The sustainable use of pesticides legislation has measures that reduce the risks and the impact of pesticide use on human health and the environment. The legislation promotes the use of alternative approaches or techniques, such as non-chemical...

  • Weekly advice - March 10, 2019

    ▪ Goods sold must conform with the description and specifications provided to the consumer in the contract of sale. ▪ Goods sold should be fit for all their normal purposes, and hence perform the functions that similar products do. ▪ Traders’...

  • Disclaimer - March 3, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day half-day conference

    World Consumer Rights Day half-day conference

    On the occasion of World Consumer Rights Day, which is internationally celebrated on March 15, the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority will or­ganise a half-day conference on the theme ‘Trusted smart...

  • CCT decision – defective wrist watch

    A customer purchased a wrist watch for €1,000 as a gift for her husband. The following day she noticed that the watch was not functioning well. The watch was returned to the seller who, upon inspecting it, noticed that a part of the watch was not...

  • Query on rust

    Q: I am a retailer and sell appliances to consumers. I recently received a complaint from a consumer about rust on a fridge that is still covered by warranty. If the warranty I have given to the consumer upon purchase excludes rust, am I still...

  • Disclaimer - February 24, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Know your rights when shopping online

    Know your rights when shopping online

    Buying online is convenient and comfortable. Every day more consumers are opting to shop this way as online shopping saves them precious time and money. The virtual market also offers a wide variety of products to choose from at competitive prices.

  • Commercial guarantee issue

    Q: I have purchased a car battery. During its guarantee duration the battery developed a fault. The seller is refusing to replace the battery because I do not have the guarantee document as I have lost it. I am, however, in possession of the proof...

  • Weekly advice - February 24, 2019

    • Legally online sellers are obliged to provide consumers with a detailed description of the main characteristics of the product or service offered for sale. • Detailed contact information of the online seller, including physical address,...

  • Disclaimer - February 17, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...