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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delivery of goods – what does the law say?

    Delivery of goods – what does the law say?

    When consumers do not collect purchases straight away, the Consumer Rights Regulations stipulates a time frame by when the goods ordered have to be delivered. Suppliers have 30 days from the date of the sales contract to deliver the goods unless a...

  • Aluminium glass windows

    Q: Three months ago I purchased and installed new, white, aluminium-framed windows with double glazing. I recently noticed that one of the windows has two small cracks on the same side, one at the top and the other at the bottom. Furthermore, the...

  • Return of extra tiles

    Q: Last year I bought floor and bathroom tiles from a local company. At the time of sale I was assured that I could return any extra tiles I bought. In fact, after the sale, I needed to change a toilet seat and was allowed to do so with no problems.

  • Weekly advice

    ▪ When goods ordered are not delivered within 30 days from order or by the agreed delivery date, consumers must write to the seller/supplier requesting goods to be delivered by a specific date. ▪ A contract of sale may be cancelled if the seller...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • New legislative package for consumers discussed

    New legislative package for consumers discussed

    The European Commission Representation in Malta, in collaboration with the Malta Competition and Consumer Affairs Authority (MCCAA), recently organised a consumer dialogue event at Europa House in Valletta. Last April the European Commission...

  • Company named and shamed for ignoring consumer tribunal decision

    Josephine Borg, director general (Consumer Affairs) at the Malta Competition and Consumer Affairs Authority recently issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), to inform the public that the...

  • Hidden delivery costs

    Q: I recently ordered a unit for the price of €211. In the sales order the payment is divided in three parts: 30 per cent deposit, 60 per cent on delivery and the remaining 10 per cent upon installation. When the unit was delivered and installed,...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • EU Ecolabel makes green choices easy

    EU Ecolabel makes green choices easy

    When you’re rushing round the aisles of the supermarket or picking up something from the shop, with so many green labels and claims lining the shelves, it can be hard to tell which ones to trust. The EU Ecolabel logo makes it simple to know that a...

  • Reach regulation

    Reach (registration, evaluation, authorisation and restriction of chemicals) is a regulation of the European Union, adopted to improve the protection of human health and the environment from risks posed by chemicals, while enhancing the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Subscription traps: avoiding and getting out of them

    Subscription traps: avoiding and getting out of them

    Subscription traps are situations where consumers sign up online for an apparently free or really low-cost trial of products. However, after doing so, they realise they have unwillingly committed themselves to costly repeat payments. According to...

  • Problem with deposit paid

    Q: I went to a local showroom to see some furniture and eventually got a quotation. I asked the company’s representative if it was possible to see the furniture designed on a plan to see how it would look in my apartment. To do the sketch the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile Award launch

    Service with a Smile Award launch

    Earlier this week the Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority announced the launch of the fourth edition of the Service With a Smile Award. “This competition gives consumers and business owners the...

  • Online shopping awareness sessions

    Online shopping awareness sessions

    The Malta Communications Authority, the Malta Competition and Consumer Affairs Authority and the European Consumer Centre in Malta have launched a series of free information sessions on online shopping for the public. The aim of these sessions is...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Claiming a remedy through the CCT

    Claiming a remedy through the CCT

    From time to time consumers encounter problems with the products or services purchased. Thankfully, most of these problems are resolved after speaking with the seller or service provider. However, some disputes are not easily solved and consumers...