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Consumer Affairs

  • Disclaimer - December 9, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Problems air passengers may encounter when travelling

    Problems air passengers may encounter when travelling

    When booking a flight, there is always the risk of having your flight delayed, cancelled or even overbooked. Such events may disrupt your perfectly planned holiday and may even leave you stranded for long hours at the airport. In this article, we...

  • Roller blinds not delivered

    Q: I have ordered two roller blinds which had to be delivered to me within four weeks from the order date. Upon my order I paid a €100 deposit. Until today, eight weeks later, the blinds are not ready. When I call the seller to check when they...

  • Disclaimer - December 2, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Our responsibilities when shopping for Christmas gifts

    Our responsibilities when shopping for Christmas gifts

    If we have not yet started, it is time to start making gift lists for our loved ones. Purchasing gifts is no easy task and definitely involves an element of risk. When choosing gifts we cannot be completely sure that what we choose will be liked...

  • Issue with an order

    Q: A sales representative recently called me and asked me to a gather a few friends at my house and to prepare some refreshments and a working top for a demonstration on the use of certain household items. After the demonstration, we were asked if...

  • Weekly advice - December 2, 2018

    ▪ Unless purchased goods turn out to be defective the law does not give us the right to return them. ▪ Always check with sellers whether they adopt return policies for unwanted gifts. ▪ Pass on the terms and conditions of return policies to the...

  • Disclaimer - November 25, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service With a Smile winners announced

    Service With a Smile winners announced

    The Malta Competition and Consumer Affairs Authority (MCCAA) announced the winners of the fourth edition of Service With a Smile during an awards night held earlier this month. The competition had five categories and voting by the public took...

  • Damaged armchair

    Q: Three months ago I purchased a recliner armchair for €650. After only two months of use I noticed a small tear in the seam on the back of its covering fabric. I immediately complained with the seller and also showed him photos of the tear. The...

  • CCT decision – hair extensions not as agreed

    A consumer ordered hair extensions from a local trader for €95. The agreement with the seller was that the extensions should be made of natural human hair. However, when they were delivered to the consumer, she immediately noticed that the...

  • Disclaimer - November 18, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The right to redress and the CCT

    The right to redress and the CCT

    When consumers encounter problems with a product or service purchased from a professional seller, legally they have the right to claim a free remedy from the trader. A remedy is often granted as soon as consumers approach the seller about the...

  • Defective shoes – what are my rights?

    Q: Four months ago I bought a pair of shoes from a local seller. About three months later the wedge of one shoe came off. I returned it to the shop for repair and was told that the repair would take a week. When I went to collect my shoes the...

  • Weekly consumer tips - November 18, 2018

    • It is important that consumer complaints are legally justified and the remedies claimed reasonable. • The Consumer Claims Tribunal has the legal power to grant redress and compensation to consumers when their legal rights are breached. • Only ...

  • Disclaimer - November 11, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Malta achieves positive results in Consumer Market Scoreboard

    Malta achieves positive results in Consumer Market Scoreboard

    The European Commission’s recently published edition of the Consumer Market Scoreboard provides an overview of EU citizens’ assessment of the performance of 40 key consumer goods and services markets. The study is based on data collected in...

  • Scratched quartz kitchen top

    Q: I purchased a quartz kitchen top with a 30-year guarantee against scratches and stains. Upon purchase I was assured that the quartz can only get scratched if another piece of quartz is rubbed against it. When the quartz was delivered I noticed...

  • Public warning statement

    The Director General (Consumer Affairs), Josephine Borg, has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap. 378), in which she said that Eman Zammit, holder of identity card no. 506579 (M), has not...

  • Disclaimer - November 4, 2018

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...