Consumer Affairs
Advert

Consumer Affairs

  • Disclaimer - May 19, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Extended warranties: what you need to know

    Extended warranties: what you need to know

    An extended warranty is a prolonged form of protection offered to consumers when buying certain types of products. This additional protection comes at a cost, as it provides a remedy should the product purchased breaks down after the standard...

  • CCT decision on defective air conditioner

    A couple bought an air conditioner from a local seller with a five-year commercial guarantee. Before the guarantee expired, the air conditioner developed a fault and, as a result, stopped working. The consumers reported the fault to the seller,...

  • Weekly advice - May 19, 2019

    ▪ An extended warranty provides protection for breakdowns of products after the standard guarantee expires. ▪ Before paying an additional cost for an extended warranty, consumers should carefully read its terms and conditions of use. ▪ Consumers...

  • Disclaimer - May 12, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Gift vouchers: rights and responsibilities

    Very often when we need to buy gifts and we do not have time to shop around or do not have a clue what to buy, we go for gift vouchers, leaving it up to the receivers of the gifts to choose what they want. To avoid wasting our money on unusable...

  • Weekly advice - May 12, 2019

    • Gift vouchers usually come with terms and conditions of use which should be clearly written on them. • Special attention should be given to the voucher’s expiry date. • Sellers are not obliged to let consumers use expired vouchers or to replace...

  • Mapfre predicts global slowdown

    Mapfre predicts global slowdown

    The global economy will exhaust its cycle by slowing down after having reached the highest level of growth during 2018, according to economic research by Mapfre, the global insurance company. In this new context, the US eco­nomy plays a central...

  • Disclaimer - May 5, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Air passenger rights when flights are delayed or cancelled

    Air passenger rights when flights are delayed or cancelled

    Experiencing flight delays or cancellations is not an uncommon scenario. While there are no precautions that air passengers can take to avoid these situations, they can acquire information about their legal rights, especially the compensation and...

  • Query on repair service

    Q: A few weeks ago I took my eight-year-old convertible car to the company where I purchased it from because its roof was not opening and closing. The company’s technicians investigated the fault and reported that the roof’s switch and cable...

  • Disclaimer - April 28, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Private sales and consumer rights

    Private sales and consumer rights

    An increasing number of consumers are opting to purchase items via private sales sites. Social media platforms and online marketplaces are facilitating and encouraging sales transactions between private buyers and sellers. When consumers decide to...

  • Problems with new mattress

    Q: I purchased a brand new mattress with a 10-year warranty. After only six months of use, the mattress started caving in so I reported it to the seller who replaced it with a firmer model. After some time, the new mattress also started caving...

  • Faulty kettle

    Q: I purchased a kettle from a local shop and within less than a week the inside of the kettle became brown. I returned it to be checked by the seller’s technicians. A company representative contacted me to inform me that the kettle has been...

  • Weekly advice - April 28, 2019

    ▪ Private sales are not regulated by consumer legislation as the latter only covers business-to-consumer transactions. ▪ Buyers of second hand goods from private sellers should ensure that any damages or faults that used products may have are...

  • Disclaimer - April 21, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods off premises: these are your rights

    Buying goods off premises: these are your rights

    Consumer law defines off-premises sales contracts as contracts concluded in the simultaneous physical presence of the trader and consumer in a place that is not the business premises of the trader. These kinds of sales are usually concluded either...

  • Rental problems

    Q: A month ago my flatmate and I signed a rental contract for a two-bedroomed house. Upon checking the house before signing the contract, we noticed that in one of the bedrooms there was a black spot on the ceiling and the corner of the room was...

  • Weekly advice - April 21, 2019

    • Consumer legislation provides a 14-day withdrawal period for goods or services bought off-premises. • Consumers must be informed about the right of withdrawal in writing. If not, this right is extended to 12 months or to 14 days after consumers...