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Disclaimer - September 23, 2018

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Is it fair? Know your rights when misled by sellers

  Consumers sometimes purchase products or services and feel that the seller has not been completely...

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CCT decision – defective wedding dress

Q: A consumer purchased a wedding dress from a local seller for €839. During the reception,...

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Weekly consumer tips

• Consumer legislation bans unfair and abusive trading practices. • A commercial practice is...

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Disclaimer - September 16, 2018

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Delayed and cancelled flights – extraordinary circumstances

Having a flight delayed or cancelled is not an uncommon situation. Each year millions of European consumers...

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International warranty query

Q: I would like to buy a new TV set from Sicily. The television is being sold with an...

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Extra bathroom tiles – who is responsible?

Q: I have purchased a full bathroom set including tiles from a local supplier for €7,000....

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Weekly advice - September 16, 2018

• Air passengers are entitled to financial compensation if their flight is delayed for more than three hours...

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Disclaimer

The information published in this page is intended for information purposes only. Any legal claim or action taken...

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Trust You Scheme: building stronger relationships between consumer and trader

While one of the main objectives of the Office for Consumer Affairs is that of promoting and protecting consumer...

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CCT decision – changes in terms and conditions

A couple engaged a photographer to film and photograph their wedding day. After agreeing on the price to be paid...

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Disclaimer

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Hiring a trader for a service: your rights and responsibilities

As consumers we sometimes need to hire a trader to perform a job for us, such as when we need someone to fix a...

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Public warning statement

Josephine Borg, director general (Consumer Affairs) has issued a public statement in accordance with Article 8 of...

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Weekly consumer advice - September 2, 2018

▪ It is our responsibility to gather as much information as possible on the service that we require and on who...

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Disclaimer

The information published in this page is intended for information purposes only. Any legal claim or action taken...

The cooling-off rule

Many consumers have misconceptions about their legal rights and therefore are not always aware of what type of...

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Public warning statement

Josephine Borg, director general (Consumer Affairs) within the Malta Competition and Consumer Affairs Authority,...

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Weekly consumer advice - August 26, 2018

▪ Once a contract of sale is concluded it is legally binding and consumers do not have the right to change their...