Default Image

Disclaimer - January 20, 2019

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Ordered goods: common problems

We often purchase goods that do not come into our possession on the same day of the purchase, but an arrangement...

Default Image

Consumer legislation and aftersales return policies

The Sale of Goods provisions stipulated in the Consumer Affairs Act provide consumers with the right to request a...

Default Image

Weekly advice - January 20, 2019

• Sellers are legally responsible to abide by the delivery date stipulated in the contract of...

Default Image

Disclaimer - January 13, 2019

The information published in this page is intended for information purposes only. Any legal claim or action taken...

How credit notes diminish rights

Consumers are often offered a credit note upon returning a purchased product to the seller. Depending on the...

Default Image

Delivered kitchen not as seen in showroom

Q: I bought a kitchen for €7,000 from a local company. To my disappointment, the kitchen...

Default Image

Bathroom door not delivered

Q: Around six months ago I ordered a bathroom door to be manufactured by a local carpenter. We...

Default Image

Weekly advice - January 13, 2019

■ Credit notes diminish consumer rights when offered to consumers for defective products that cannot be repaired...

Default Image

Disclaimer - January 6, 2019

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Sales and deposits

Sometimes goods are ordered and then delivered to consumers at an agreed date. These purchases are normally...

Default Image

Return of suitcase

Q: A few days ago I bought a suitcase from a local shop for €23.95. A few days later I went...

Mobile phone query

Q: I have a mobile phone which is still covered by a commercial guarantee. Recently, its screen...

Default Image

Weekly advice - January 6, 2019

▪ Agreed contract terms are legally binding and cannot be changed. ▪ Prices of products ordered before...

Default Image

Disclaimer - December 30, 2018

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Your rights during the sales

Now that Christmas is over, the much-awaited signs advertising the January sales are seen on numerous shop...

Default Image

Problems with aluminium windows and doors

Q: I recently engaged a tradesman to supply and install aluminium windows and doors....

Default Image

Can I return the unwanted product?

Q: I paid a deposit on an item I wanted to purchase, and although before the actual purchase I...

Default Image

Weekly consumer tips - December 30, 2018

• During sales, consumers’ legal rights do not change. • ‘No returns’ and...

Default Image

Disclaimer - December 23, 2018

The information published in this page is intended for information purposes only. Any legal claim or action taken...