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Disclaimer - February 10, 2019

The information published in this page is intended for information purposes only. Any legal claim or action taken...

What to look out for when buying goods with lifetime guarantees

It is our responsibility to shop around for the best products and deals. When comparing products, besides...

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Mobile phone problems

Q: I bought a mobile phone for my boyfriend as a Christmas gift. When I asked about the...

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Am I entitled to a new guarantee?

Q: I bought a new TV from a local seller. After a year and two months the TV developed a fault....

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Weekly advice - February 10, 2019

• When shopping around, consumers should not only compare prices but also guarantees and conditions of...

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Disclaimer - February 3, 2019

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Defective digital content? New rights for European consumers

Millions of European consumers conclude purchases of digital content and services daily. Music, movies, apps,...

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Query about lifter expenses

Q: I purchased a fridge from a local seller and upon delivery I paid for the lifter as I live on...

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Withdrawal of an unsafe toy from the local market

A project undertaken by the Market Sur-veillance Directorate within the Technical Regulations Division of the...

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Rust on new bike

Q: I recently bought a new bike and noticed rust on its body. I immediately informed the seller...

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Disclaimer - January 27, 2019

The information published in this page is intended for information purposes only. Any legal claim or action taken...

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Consumer app updated: guidelines

The mobile app ‘Konsumatur’ launched by the MCCAA in 2017 has been updated with three new categories...

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CCT decision – inadequate installation of sliding gate

A consumer paid a deposit of €1,348.61 for the purchase and installation of a garage sliding gate. When the...

Prosafe General Assembly hosted in Malta

Malta hosted the Prosaft (Product Safety Forum of Europe) General Assembly for European market surveillance...

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Disclaimer - January 20, 2019

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Ordered goods: common problems

We often purchase goods that do not come into our possession on the same day of the purchase, but an arrangement...

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Consumer legislation and aftersales return policies

The Sale of Goods provisions stipulated in the Consumer Affairs Act provide consumers with the right to request a...

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Weekly advice - January 20, 2019

• Sellers are legally responsible to abide by the delivery date stipulated in the contract of...

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Disclaimer - January 13, 2019

The information published in this page is intended for information purposes only. Any legal claim or action taken...

How credit notes diminish rights

Consumers are often offered a credit note upon returning a purchased product to the seller. Depending on the...