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Disclaimer - September 16, 2018

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Delayed and cancelled flights – extraordinary circumstances

Having a flight delayed or cancelled is not an uncommon situation. Each year millions of European consumers...

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International warranty query

Q: I would like to buy a new TV set from Sicily. The television is being sold with an...

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Extra bathroom tiles – who is responsible?

Q: I have purchased a full bathroom set including tiles from a local supplier for €7,000....

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Weekly advice - September 16, 2018

• Air passengers are entitled to financial compensation if their flight is delayed for more than three hours...

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Disclaimer

The information published in this page is intended for information purposes only. Any legal claim or action taken...

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Trust You Scheme: building stronger relationships between consumer and trader

While one of the main objectives of the Office for Consumer Affairs is that of promoting and protecting consumer...

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CCT decision – changes in terms and conditions

A couple engaged a photographer to film and photograph their wedding day. After agreeing on the price to be paid...

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Disclaimer

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Hiring a trader for a service: your rights and responsibilities

As consumers we sometimes need to hire a trader to perform a job for us, such as when we need someone to fix a...

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Public warning statement

Josephine Borg, director general (Consumer Affairs) has issued a public statement in accordance with Article 8 of...

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Weekly consumer advice - September 2, 2018

▪ It is our responsibility to gather as much information as possible on the service that we require and on who...

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Disclaimer

The information published in this page is intended for information purposes only. Any legal claim or action taken...

The cooling-off rule

Many consumers have misconceptions about their legal rights and therefore are not always aware of what type of...

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Public warning statement

Josephine Borg, director general (Consumer Affairs) within the Malta Competition and Consumer Affairs Authority,...

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Weekly consumer advice - August 26, 2018

▪ Once a contract of sale is concluded it is legally binding and consumers do not have the right to change their...

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Disclaimer

The information published in this page is intended for information purposes only. Any legal claim or action taken...

Received a gift voucher? Your rights and responsibilities

When we receive a voucher as a gift, the first thing we should look out for is the expiry date. While...

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Director general issues public statement

Director general (Consumer Affairs) Josephine Borg has issued a public statement in accordance with Article 8 of...

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Faulty air conditioner – can I ask for a free repair?

Q: I have purchased an air conditioner that is covered by a three-year warranty on the indoor...