▪ Goods sold must conform with the description and specifications provided to the consumer in the contract of sale.

▪ Goods sold should be fit for all their normal purposes, and hence perform the functions that similar products do.

▪ Traders’ obligation to provide a free remedy remains valid for two years from the delivery of the goods.

▪ Sellers, not agents or manufacturers, are responsible to provide the remedies stipulated in the Consumer Affairs Act.

▪ Sellers are free to apply voluntary return policies in cases where consumers change their mind or make a wrong buying decision.
▪ The return policies of a trader should be clearly written on the receipt and explained to consumers before a sale transaction is concluded.

▪ Traders who provide services must always ensure that the service is provided as agreed, on time and at the agreed price. If not, traders must provide suitable remedies.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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