• Legally online sellers are obliged to provide consumers with a detailed description of the main characteristics of the product or service offered for sale.

• Detailed contact information of the online seller, including physical address, telephone number and e-mail, must be provided to consumers before the sale is concluded.

• Before giving their credit card details, consumers must ensure that the website through which they are processing the payment is secure.

• After making online payments, consumers should always check their credit card transactions to ensure that the correct amount has been deducted.

• Online sellers must provide consumers with information about the right of withdrawal when applicable.

• When buying, online consumers have 14 days, during which they can withdraw from the sales contract without penalty and without giving any reason.

• When sending products back, consumers may be requested to pay for the shipping costs.

• The two-year legal protection also applies to goods bought online from sellers operating within an EU Member State.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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