Weekly advice - January 13, 2019
■ Credit notes diminish consumer rights when offered to consumers for defective products that cannot be repaired or replaced.
■ Before accepting a credit note as a remedy for defective goods, consumers should at least check what limitations the credit note has.
■ Once a credit note is accepted it may not be possible for consumers to change their mind and request a cash refund.
■ In change of mind situations consumers are not entitled to request free remedies from sellers.
■ Terms and conditions of credit notes must be read and observed by consumers.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901