▪ Agreed contract terms are legally binding and cannot be changed.

▪ Prices of products ordered before sales cannot be changed to match the current discounted prices.

▪ Sales contracts may be cancelled and deposits refunded when the seller is either unable to provide the product or service ordered or if the agreed delivery date cannot be honoured.

▪ It is in the consumers’ best interest to pay the least possible amount of deposit.

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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