• During sales, consumers’ legal rights do not change.

• ‘No returns’ and ‘No refunds’ policies cannot be applied by sellers for defective goods.

• Besides the sales percentage, sellers are legally obliged to indicate the final selling price.

• It is illegal to make discounts appear higher than they really are.

• Misleading adverts and promotions may be reported online through the Flag a Concern form found on the MCCAA website: https://mccaa.org.mt/home/infringement

Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010

Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt

MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm

European Consumer Centre Malta
(For complaints against traders in other EU states)

47A, South Street,
Valletta.
VLT 1101

Monday to Friday from 8.30am to 3pm.

Tel: 2122 1901
E-mail: ecc.malta@gov.mt

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