Q: I recently engaged a tradesman to supply and install aluminium windows and doors. Unfortunately, I paid him in full. After the installation I noticed several problems and defects. The aluminium windows were not properly sealed and are also badly aligned. Because of this they can’t be properly opened. Furthermore, the design of the apertures is different to what was originally agreed. With regard to the doors, they do not close unless pulled and locked shut with the key.
I need the installer to come and fix these problems urgently as every time it rains I end up with water inside the apartment. What can I do to solve this problem?
A: In these situations consumers must firstly contact the original trader and inform him about the problems encountered. If you have already done so verbally, you now need to put your complaint in writing and send it to the trader by registered post.
In the complaint letter you should clearly describe the shortcomings of the work done and request the trader to fix the problems by a specific date. In the same letter you should also inform the trader that if the faults in the aluminium apertures are not rectified by the stipulated date, you intend to engage a third party to undertake the repairs and will request a full refund of the additional costs incurred.
If the trader refuses to carry out the repairs and compensate you for the additional expenses, you may then file a complaint with the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority.