• It is important that consumer complaints are legally justified and the remedies claimed reasonable.
• The Consumer Claims Tribunal has the legal power to grant redress and compensation to consumers when their legal rights are breached.
• Only consumers may submit a claim before the Consumer Claims Tribunal about goods or services bought or hired from traders.
• Consumers do not need to be represented by a lawyer during the Tribunal’s proceedings.
• Up to €500 for moral damages may be awarded by the Consumer Claims Tribunal.
• Both the consumer and trader are obliged to attend the Tribunal sitting. Failure to attend may lead to losing the case.
• The Office for Consumer Affairs issues Public Warning Statements against traders who do not honour the Consumer Claims Tribunal’s decisions.
Malta Competition and Consumer Affairs Authority
Office for Consumer Affairs
Mizzi House,
National Road,
Blata l-Bajda
HMR 9010
Freephone: 8007 4400
Tel: 2395 2000
Enquiries: info@mccaa.org.mt
Consumer complaints: fair.trading@mccaa.org.mt
Website: www.mccaa.org.mt
MCCAA office hours for the public:
Monday to Friday from 8.30am to 12.30pm
European Consumer Centre Malta
(For complaints against traders in other EU states)
47A, South Street,
Valletta.
VLT 1101
Monday to Friday from 8.30am to 3pm.
Tel: 2122 1901
E-mail: ecc.malta@gov.mt