Ryanair cancellations generated 14 of the 22 complaints submitted to the Consumer Affairs Directorate covering the period January 1 to September 30, 2018.

Replying to a parliamentary question posted by MP Chris Said, Justice Minister Owen Bonnici said that the complaints were made to the directorate under regulation APR 261/2004, which establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.

Apart from Ryanair, there were six complaints about Lufthansa, one about Turkish Airlines and one about EasyJet.

The PQ did not specify how many flights were involved, and multiple complaints may have been over the same flight cancellation.

 

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