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EDI and BI Team Leader

A leader in Financial Services Consulting & BPO, Collection, Debt Repayment and SaaS applications is looking for an EDI and BI Team Leader to join their team.

Job Summary:

The team leader is in charge of overseeing the whole EDI and BI process. His/her role is to ensure that the teams are working effectively. He/she is responsible to maintain high standards within the teams in terms of deliverables, quality, on-time delivery, backlog processing, communication, and ethics.

Main Responsibilities: 

Team management

  • Responsible for the day to day operations of the local EDI and BI teams. This includes capacity planning.
  • Daily tasks allocation, performance follow-up and coaching.
  • Ensures consistency in data, promote processes to ensure data unicity between our BPO teams, client platforms and other databases.
  • Responds to data and reporting related queries from internal and external clients.
  • Ensures that the team documents projects and updates the knowledge base system.
  • Split of time on development and administrative tasks such as producing metrics reports.
  • Be able to manage escalations whether it is technical (e.g. quality) or non-technical escalations (e.g. people issues).
  • Participates in the coordination of tasks and projects to improve/develop the current/new processes.
  • Be commendable, lead-by example and ensure a positive attitude in the team.

Stakeholder management

  • Promotes and ensures good relationship with other departments, local and foreign.
  • Produces reports on the determined frequency to be in alignment with stakeholder needs and requirements.
  • Communicates backlog to stakeholders in a timely manner.
  • Manages escalations effectively.

Risk management

  • Proactively identifies risks, takes measures to mitigate risks, and maintains the risk-action log.
  • Ensures that the disaster recovery plan is always up-to-date and that it can be activated at any time.
  • Reviews and updates contingency plans to ensure that the EDI and BI processes are impacted to a minimum if not at all.

People Management

  • Encourages innovation while maintaining high quality standards as defined by management.
  • Recruits, integrates, trains and coaches newcomers.
  • Communicates in a diplomatic way.
  • Promotes corporate culture and values through active participation in the corporate initiatives.
  • Encourages team spirit and team bonding.

Performance management

  • Conducts monthly 1-to-1s with team members to provide constructive feedback.
  • Ensures that SLAs sand KPIs are met and same are reviewed for continuous process improvement.
  • Presents metrics dashboards and team updates to management as and when required.

Additional responsibilities

  • Additional responsibilities related to the function as and when required.

Required Qualifications & Competencies: 

  • Minimum of 8 years of previous experience in software development, data integration, data management, business intelligence, data analytics or any other related fields.
  • At least 3 years of previous experience in leading and managing people.
  • Degree in Computer Science or Software Engineering (or other related degree in IT).
  • Experience in project planning and resource allocation.
  • Experience in people and team management, and stakeholder management. 
  • Fluency in both English and French.
  • High proficiency in Microsoft Office tools such as MS Word, MS Excel, and MS PowerPoint.
  • An analytical mind-set with excellent problem-solving skills.

Soft Skills:

  • Good customer facing and presentation skills.
  • Excellent communication/interpersonal skills with people from all levels and from different cultural backgrounds.
  • Positive and can-do attitude
  • Organised, efficient, patient, highly autonomous and proactive.
  • Ability to work under pressure, within tight deadlines, to multi-task and prioritize and to adhere to strict guidelines/instructions.

Interested candidates are invited to apply directly on the Castille Website or/and contact Deeya for more details. 

 

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