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CRM Systems Engineer

Leading Technology company is currently expanding its team, looking for a CRM Systems Engineer to be based in Malta.

On offer:

  • Opportunity to join a well-known international company with a global headcount of +100,000 employees
  • Attractive salary package that includes company benefits
  • Room for professional career development

Responsibilities:

  • Planning and implementing operational projects to enhance the reliability, capacity and availability of IT services and to maintain business continuity.
  • Implementing performance and logical enhancements to OS, middleware, applications and integration layers.
  • Troubleshooting, prioritising and performing post-mortem analysis on issues/faults for root cause identification and correction.
  • Performing black/grey-box testing to identify and escalate bugs to the internal software development team or third parties
  • Implementing any necessary workaround solutions until official patches are released and tested.
  • Manage and maintain all the necessary environments required for the life cycle of every application, mainly development, UAT and production environments.
  • Researching, test and becoming a reference point on new/current technologies including Operating Systems, Middleware and High Availability
  • Automation of monitoring/alarming for all key/critical components including usage, health & end-to-end availability KPIs.
  • Implementing and testing of Disaster Recovery procedures including backup/restore and OS/application cluster failover troubleshooting.
  • Commissioning, maintaining and troubleshooting IT Services infrastructure throughout its lifecycle and planning for replacements prior to EOL (end-of-life).
  • 24/7 on-call responsibilities (roster based among team members).
  • Help to identify and evaluate upgrades and new products, systems and solutions as necessary from time to time within the area of responsibility
  • Handling of simultaneous technical projects and project management as may be required
  • Participating or providing support to internal or external cross-functional teams
  • Liaise with Customer touch points on quality issues
  • Participate in technical decisions within Engineering and Operations and to a lesser extent on marketing decisions related to user experience of new products, services or promotions

Requirements:

  • Experience in maintaining different Operating Systems, including Windows Server and Linux (Oracle Linux and Ubuntu).
  • IT relevant Degree.
  • Must have very good Analytical and Communication Skills.
  • Ability to work on own initiative and with flexibility in order to deliver on project requirements.
  • Knowledge of Oracle, MySQL or MS-SQL administration will be considered an asset.
  • Knowledge of PL/SQL will be considered an asset.
  • Java or C development knowledge will be considered an asset.