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Country Head of IT

The selected candidate will be reporting to the Regional CIO and Country COO for business relationships, execution of global and regional strategy and management / oversight of all change portfolio and Technology services within the country.


  • Oversight and coordination for all Technology Services and in-country business relationships, managing teams from multiple Technology disciplines.
  • Providing in-country management and oversight of all local execution and change portfolio.
  • Facilitate and co-ordinate global strategy plans at country level.
  • Responsible for ensuring that all country demand is clearly articulated and prioritised within global portfolios.
  • Responsible for direct cost, headcount management, and annual planning for country teams.
  • Responsible for application service management together with end to end development and running of certain in country owned Technology services.
  • Responsible for developing Country Technology roadmap covering all relevant areas in the effective delivery of key business objectives.
  • Attend relevant region/country COO chaired governance committees and Regional Technology governance committees, engaging in and managing key Technology topics.
  • Initiate and recognise activities focused on delivering outstanding customer service and/or improving customer advocacy.
  • Take responsibility for ensuring that appropriate arrangements are in place for delivering a seamless customer experience.
  • Plan and manage the activities needed to implement change successfully.
  • Lead, develop and motivate the technology team/s in a high performance culture.
  • Support people through the process of change to ensure they fully embrace the new environment.
  • Identify and define issues or problems that are not obvious; participating actively and constructively in meetings where problems are discussed and resolved.
  • Use systemic thinking and creativity in devising solution options.


  • Strong understanding of IT systems/networks, best practices and principles with exposure to cloud, mobile apps and web technologies.
  • Strong relationship management, collaboration and influencing skills across a wide range of stakeholders.
  • Ability to make things happen, quickly understand and resolve.
  • Excellent People Management skills and experience demonstrating the ability to inspire, lead, motivate, coach and mentor a diverse team from multiple cultures and backgrounds.
  • Excellent interpersonal and written communication skills with ability to communicate effectively and confidently at all levels.
  • Previous experience of working in a matrix organisation in a senior managerial capacity.
  • Excellent knowledge of the project life cycle including exposure to Agile methodology and DevOps ways of working.
  • Sound understanding of business finance and experience of effective management of budgets and expenditure.
  • Typically educated to degree level in computer science, information technology/related discipline or equivalent experience.