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Confirmed Infrastructure Support Specialist

A multinational company is seeking to recruit a Confirmed Infrastructure Support Specialist to provide high quality, professional and responsive support service to all users across the business on a range of different technologies, hence allowing them to complete their job seamlessly.

JOB DESCRIPTION

  • Support and train end users.
  • Manage the technical documentation where appropriate.
  • Be the technical operational referral of several Information Systems.
  • Install, test and maintain desktop and servers.
  • Troubleshoot system and network problems and solve hardware/software faults.
  • Patching network and phones.
  • Monitor network efficiency including Internet bandwidth consumption level.
  • Install and maintain antivirus and anti-malware software.
  • Set up new users accounts and profiles and disable expired account in accordance with HR requirement.
  • Manage, monitor and troubleshoot network systems including Firewalls, switches and routers.
  • Manage monitor and troubleshoot different domains.
  • Manage monitor and troubleshoot Active Directory.
  • Manage inventory, stock and purchase of ICT equipment.
  • Manage/participate in infrastructure related projects.
  • Propose enhancement to existing procedures
  • Reporting on infrastructure support and systems.

KNOWLEDGE & QUALIFICATIONS

  • Holder of a degree in Computer Science, Information Technology or equivalent.
  • At least 3 year work experience in IT Support environment and Project Management.
  • Excellent knowledge of Windows OS.
  • Excellent knowledge of information systems administration and networks.
  • Good knowledge of IT/Network security concepts and technologies
  • Good knowledge of cloud platforms (Azure, Google)
  • Knowledge of cloud technologies such as IaaS, PaaS, SaaS.
  • Proficiency in Microsoft Office.
  • Excellent organization skills, ability to systematize and prioritize.
  • Strong communication skills – written and verbal.
  • Fluency in English and French required.
  • Ability to prioritize projects and strong problem solving skills
  • Polyvalent and multitasking.