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Castille

Application Support Officer

A growing bank with worldwide presence is hiring a new team member for their office in Malta.

Reasons for applying:

  • Opportunity be part of a multicultural environment with English as main language.
  • Chance to work with the newest IT tools.
  • Room for growth, both professional and personal.

Responsibilities:

  • Take ownership of incident reports and requests, track issues, process, monitor and coordinate.
  • Make sure that all requests from clients and end-users are handled according to the company's standards.
  • Participate in the planning and testing of the company's products in order to improve and develop better services. 
  • Be able to make suggestions where there is room for improvement
  • Collaborate with the measurement of the performance of IT services and report accordingly.
  • Design and implement training to end-users
  • Other responsibilities related to: software testing, service and performance management.

Requirements:

  • 2+ years of experience within similar responsibilities. 
  • Degree or certifications in the IT field will be considered an asset
  • Excellent communication skills
  • Be highly self-motivated with attention to detail
  • Analytical mindset, problem solving skills and team work. 
  • Background in the finance / banking industry is a plus