Many readers must surely be wondering why HSBC did not reply to my letter published in The Sunday Times of Malta on March 24,  which was undoubtedly read by HSBC’s directors, senior management and lawyers, especially since it appeared in other Sunday newspapers a week later.

This shortcoming becomes even more significant when seen in the light of HSBC’s similar failing to respond publicly to no fewer than 12 letters that had also been published in the local press 12 months ago, accusing it, among other things, of failing to accept responsibility for the injury in question.

Surely an institution that spares no expense in endeavouring to promote the public’s trust should have grabbed this opportunity to openly respond, if its conduct in this case was beyond reproach, and yet HSBC has remained silent, thereby tacitly confirming the veracity of my claims that the bank was untruthful in not just one, but unbelievably, three aspects laid down in its official reply to mine, transmitted through the law courts.

I reiterate that HSBC is not being honest in maintaining that the wrist crush injury its deposit machine caused me, was a result of simultaneous use of its ATM and deposit machine, or misuse of the latter, and this is borne out by the CCTV footage that the bank holds and still conveniently refuses to provide me with a copy of.

Moreover, HSBC falsely stated that I had not passed on copies of relative medical certificates relating to this serious injury (unscrupulously described as a mere “abrasion” by the bank) and has repeatedly refused to officially retract these glaringly fallacious statements.

From where I stand, HSBC’s talk about “Banking being a business built on trust” is worthless, as it attempts to cover up the truth and its inability to publicly and effectively rebut the weighty accusations of breach of trust I have been levelling against it.

As already stated in my previous contribution “Trust can only be gained through honesty”.  HSBC’s administration should be ashamed of itself.